Our terms & conditions are designed to protect you and ensure you enjoy your stay.

 

Key Policies

Amendments Policy

Please note your booking is strictly non-transferable and non-refundable, however, it may be amended/rescheduled, subject to 91 days notice prior to arrival.

  • Notifications of under 90 days before arrival or made at any time after arrival regarding the reduction of their stay will attract 100% charge of the original full invoice.
  • Notifications of under 90 days before arrival or made at any time after arrival regarding an extension of the stay will be strictly subject to availability and charged at the rate available at the time of such request. No guarantees will be offered to enjoy any discount and/or remain in the same apartment throughout.
  • Notifications made more than 91 days before arrival may be rescheduled, without cost, to another date, and subject to availability, within 12 months from the original arrival date. (Bookings must be taken within that period, no further amends to postpone for another 12 months or less is permitted)
  • Reschedules and amendments must be communicated to us in writing to the reservations/reception department. No Shows and Early Departures, with or without notice, are non-refundable, those choosing not to come or leave early are not entitled to any refunds.
  • All guests are required to provide written notice to the reservations/reception department detailing any planned/unplanned absence from the property for more than 24hours during their stay, in compliance with the property security policies. Failure to comply involves the automatic termination of the reservation without the option to reinstate, rollover or refund. This includes those intending to return to their booking, at a later date, to continue where they left off and/or claim a rollover credit of any “unused” days. Those failing to communicate their absence effectively will not be able to continue with such booking nor claim a rollover credit as anyone leaving without notice will be considered a checked out party, and therefore the booking held till then finalised at the moment the absence is noticed by the onsite staff. Such bookings will not be reinstated under any circumstances nor is/are the title holder/s of such booking entitled to any refund due to the security breach and non-compliance.
Anti-social Behaviour

We reserve the right at our absolute discretion to terminate your stay within the resort if your behaviour is likely, in our opinion or that of our staff, the onsite management and/or guests to cause distress, damage, annoyance or danger to the property, business, any of our guests, our employees, to any third party, or their property. If you are prevented from staying with us, we have no further responsibility for your journey or your accommodation, including any return flight. We will impose full charges and you will not be entitled to any refunds. Furthermore, we will be under no obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements. Equally, we reserve the right to refuse any future bookings from you and are under no obligation or responsibility whatsoever to accommodate you back in the complex nor cover any costs that you may incur in as a result of having any future requests rejected.

In some circumstances, where there is a severe antisocial behaviour, it may be necessary to escort such guest/s off the premises and refuse re-entry in order to resolve the stay. The onsite manager team will notify guest/s in writing and the Security team will inform guest/s personally to give them plenty of notice to pack and leave immediately, on the same day, and within a maximum period of 2 hours. Once notified, and sufficient time has been given to pack all belongings, the Security team will escort guest/s off the premises. In the event such guest/s choose not to pack belongings and leave immediately and on their own accord, then, based on their acceptance of these booking terms and conditions at the time of reserving their stay, which include their full permission to us to enter their apartment in such instances, the Security team will remove all their personal belongings from the premises and deposit them in storage where such guest/s may collect them at their expense, at the cost of 2.00GBP per day.

16.1. Anti-social Behaviour

Anti-social behaviour is absolutely prohibited, it automatically terminates the stay and offers no rights to refunds of any kind, nor repeat returns to the complex.

Guests, visitors and/or members of Sun Park Lanzarote will be irrevocably expelled from the property if onsite, and/or not allowed in, or back in, if offsite, risking to lose all rights and/or benefits they may have towards using any of the facilities and/or accommodation of Sun Park, if they actively, however minimal, participate and/or engage in, directly or indirectly via third parties such as friends, family and/or acquaintances, in any ‘online and/or offline anti-social behaviour practices’ against the establishment, its facilities, its products and offers, its clients, its staff, its service providers and/or its owners by disclosing, sharing and/or publishing data and/or private information related to the establishment, its facilities, its products and offers, its clients, its staff, its service providers and/or its owners , using, including and not limited to: social media, the internet, a newspaper, word of mouth and/or a magazine in anything critical and/or injurious about the establishment and/or to the character and/or interest of the property, its clients, its staff and/or its owners.

The anti-social behaviour practices’ rules include an express reference to current forms of media and the activities carried out by some guests, visitors and/or members of Sun Park. This rule is in common with equivalent rules at other properties and private Clubs. Online activity is specifically strictly monitored and criticism of the establishment on social media will be censored. Evidence found online and/or offline of an active participation and/or glimpse of engagement or participation that can be attributed to a specific guest, visitor and/or member of Sun Park Lanzarote will result in legal action, irrevocable expulsion and loss of all rights of those involved in such actions.

Guests, visitors and/or members of Sun Park Lanzarote who engage in and/or participate in any way, shape or form using online and/or offline social media apps, marketing, campaigns, challenges, sites, printed-media, word of mouth, radio, tv,  entertainment shows, etc to make, reply, share, like and/or add any icon/image/symbol to a comment, post, blogg, email, sms, mms, whatsapp, ad, notice, newsletter, video, image, sound, etc, will be forbidden entry to Sun Park and lose all rights.

Grievances and complaints may only be aired in private, these are handled through the established internal channels, by directly speaking to the staff on site and/or in writing to the appropriate email and/or address of the property in Lanzarote.  Clients are always welcome to make a complaint and/or grievance internally, however never through the media and/or word of mouth. Under no circumstance may any anti-social behaviour practice, grievance and/or complaint be made public, and seeking redress of a trivial or vexatious issue through a public anti-social behaviour practice, grievance and/or complaint will not be tolerated and may result in legal action, irrevocable expulsion and loss of all rights of those involved in such actions.

Eligibility

Sun Park Living is a true Home-from-Home within a holiday-like environment for mature independent travellers. It is not for families with children, teenagers or young adults.

Included in Rate

Accommodation, water, electricity, arrival housekeeping service and wear and tear maintenance of apartments.

Internet

Complimentary basic WiFi is available in common areas.

Luggage Storage

Complimentary onsite long-term luggage storage is available upon request (subject to having a reservation to return). Personal belongings left in the community storage without authorisation and without holding a confirmed booking will be charged 2.00GBP per item per day for occupying space dedicated to confirmed bookings alone. Items left in storage for over 2 consecutive years without retrieval will be destroyed.

Parking

Parking outside the premises is available, no reservation required, at user’s risk.

Payment

All bookings may be paid by Debit/Credit Card.

All bookings must be settled in full upon booking submission.

When a credit or debit card payment is made into our account, then the customer agrees that the transaction is complete as soon as the amount the customer transfers has been credited to our account and recorded as available to the customer. The customer, therefore, agrees to waive any right to refund, revoke or chargeback any payment. The customer shall not be able to challenge any subsequent transaction undertaken using such funds.

Pets

Pets are not allowed without prior written consent from the community and the applicable additional fees charged extra to the original booking.

Rates

All rates are per apartment not per person (sleeps 2).

Satellite Tv

Complimentary basic British and German Satellite TV is available in all apartments and common areas.

Services

Apartments are serviced on arrival and include a free basic set of bed linen, towels, hangers and kitchen crockery, cutlery, cookware and utensils for 2 persons per apartment.

Additional daily housekeeping and/or maintenance services are available for an additional hourly fee and may be booked online.

Sun Rockers Community

Sun Park Living is the host of the Sun Rockers Community. And all activities and entertainment held onsite are self-organised and managed by the Sun Rockers Community Members, visitors and guests themselves, independently from the accommodation provider.

Dependencies

Guests who are not active, independent or are unfit for their age, and do require 24/7 care assistance, are not eligible to stay, with or without a carer.

Visitors

Only guests whose names are included in the booking form can stay in the complex, as originally booked. Solo travellers may be able to share their apartment with ONE other friend and/or family member, subject to including his/her details in the booking form PRIOR to arriving to the property, and this being the same person for the entire duration of the stay, whether he/she stays for only one day or the entire stay. It is strictly prohibited to bring more than one companion per stay and/or facilitate entry to the complex and free accommodation in one’s apartment to people who have not booked with us nor have been screened first, this is considered a breach and automatically terminates the stay of those infringing this policy.

GENERAL BOOKING TERMS AND CONDITIONS

These Booking Terms and Conditions will form the basis of your reservations agreement with Sun Park Living (“we” or “us”).  In these Booking Terms and Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added to. These Booking Terms and Conditions apply to self-service and self-catering accommodation services only which you book with us and which we agree to make, provide or perform as applicable as part of our agreement with you. Sun Park Living is a trading name of a the ‘over 50s’ complex called Sun Park, making Sun Park Living the licensor of your over 50’s accommodation, and “you” the licensee entitled to such ‘over 50s’ accommodation as per your placed order. Your booking order is not a rental agreement nor a contract of any kind but a license to you to be a member and stay at the ‘over 50s’ complex for as long as you have paid for, for the booking period you have placed and for as long as you are allowed by us to be a member, subject to acceptable behaviour from you and your companion´s towards our staff, our complex, our concept and ethos, and other guests, as well as full payment of your stay. Please read them carefully as they set out our respective rights and obligations. Our obligations to you are set out below and will apply only to all booking fees. In these Booking Terms and Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include, but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, third-party supplier failure, natural or nuclear disaster, adverse weather conditions, fire, local basic water and electricity supplies, and all similar events outside our control. Except where otherwise expressly stated in these Booking Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure.

  1. Booking Procedure

Sun Park Living offers comfortable fully furnished spacious one bedroom apartments, with bathroom, open plan kitchen-diner, living room and terrace or balcony overlooking the beautiful gardens and pools. Apartments are found on the ground or first floor of the resort, enclosed within beautiful surroundings.

Rates include: basic consumption of utility bills, the upkeep of all the common areas, structural maintenance of apartments, council tax and our complimentary package, consisting of: safe deposit box, basic satellite tv channels, parking space, basic Wi-Fi internet in main lobby and terrace, short and long term suitcase storage for confirmed bookings alone, and Sun Rockers’ Community participation.

Services include: complimentary basic bed linen, towels, and kitchen crockery, cutlery, cookware and utensils are provided on arrival. Equally, standard housekeeping and/or wear and tear maintenance services are charged at an extra cost, and such services may be booked online.

Additional services are available upon request for a small fee, please see below.

Extra costs you may choose to add to your stay may include Satellite International TV channels, In-Room WiFi internet, offsite laundry/dry cleaning services, onsite launderette services, maid services, fresh linen and towels service, doctor/nurse visit, offsite tours and in-house meals, amongst others. Regular updates will be published onsite.

Apartments in this property may be booked simply by completing and submitting the above secure online-booking-form. Along with exact booking requirements, the lead guest and companion must provide their full details and passports. This is essential for the booking to be made. The apartment provider requires that the lead guest (and companion) staying at the apartments are aged at least 40+. When two or more clients together book with us, each client is jointly and separately liable to pay the full amount of our services.

Booking procedures include, and are not limited to, the following:

  1. A notice period is required, applicable to everyone when making, amending and/or rescheduling a booking, to ensure there is availability and that we can indeed accommodate the booking request;
  2. “Open” bookings refer long term bookings (from 7 days upwards) that are accepted 4 weeks in advance or more and are therefore eligible to changes and reschedules;
  3. “Closed” bookings refer to short stay bookings (less than 7 days) that are accepted within days from arrival and are therefore not eligible to changes and reschedules;
  4. “Open” bookings may be extended at any given time, subject to availability and upfront payment, however concession rates and offers are not guaranteed;
  5. “Closed” bookings may not be extended at any given time, however the booking holder may be offered the option to book a new stay, however, same apartment allocation, cannot always be guaranteed;
  6. Bookings are guaranteed by us for exactly the same cost and period of time that bookings have been booked for and fully paid by you. Partially paid bookings are not guaranteed bookings, only constitute a credit note in favour of the reservation holder for future use.  Accommodation will only be guaranteed strictly for and up to the number of days that such booking has been paid for, as indicated in our booking terms and conditions. Unpaid booking requests are not guaranteed bookings, but requests and only bookings that have been accepted by us after they have been paid in full upfront are considered confirmed booking to us;
  7. Bookings that are made for a long period but not paid in full, are only guaranteed up to the period they are paid for;
  8. Applicable rates to booking-extension-requests will be those available at the time of the extension request, and under no circumstances will an expired offer or rate be applicable to such extension request. Return guests who wish to make a new booking or extend their existing booking may only be able to do so, subject to having paid in full previous and/or existing booking. New booking and extensions cannot be accepted until outstanding balances are still due from existing bookings;
  9. Bookings are made via a secure online-booking-facility provided by our preferred third party bookings-supplier, and payments are handled via a secure online-payment-facility by our preferred third party card-supplier;
  10. Invoices are presented in Sterling Pounds, however, you may settle your invoice in full in either Sterling Pounds or its equivalent in any other currency;
  11. When a credit or debit card payment is made into our account, then the customer agrees that the transaction is complete as soon as the amount the customer transfers has been credited to our account and recorded as available to the customer. The customer, therefore, agrees to waive any right to refund, revoke or chargeback any payment. The customer shall not be able to challenge any subsequent transaction undertaken using such funds;
  12. Once a booking is made in the secure online-booking-facility, and prepayment taken via secure online-payment-facility, a PENDING confirmation notice will be sent to the booking holder’s email address provided showing a detailed summary of the booking made, including a booking reference number, key booking terms and conditions with a link to full terms online, check-in/check-out procedures and an invoice. Once the booking request has been reviewed and accepted, a final CONFIRMED invoice will be issued. Should your request not be accepted, your pending confirmation will be revoked via a NOT ACCEPTED notification emailed to the booking holder’s email address provided, and any payment made by you void. Bookings made more than 4 weeks (28 days) in advance are “Open” up until the WELCOME notification is sent. Once bookings are “Closed” these can no longer be amended and/or rescheduled. A week prior to arrival a WELCOME notification with a final invoice and confirmation will be sent to the booking holder’s email address provided confirming arrival date and including a pre-arrival guide to the site;
  13. Changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking. The current total price of your reservation will be detailed on completion of the booking confirmation page. Before completing the booking you must click to agree on “This bookings is non-refundable & non-transferable” and “I have read and agreed to the Terms of Service” after which your booking will be complete. Should you make a mistake regarding dates, you must refer to our section ‘Amendments/reschedules by you’ as outlined in point 7 of this Booking Terms and Conditions policy. All rates in this website are reviewed regularly. We reserve the right to alter the rates, terms and conditions of the stays shown on our website;
  14. When you make a booking using the secure online-booking-facility provided by our preferred third party bookings-supplier, the rates that you see in your search results at the time you make the booking are the rates that will apply o your booking and be confirmed to you by email. If there are any unforeseen changes or problems with your reservation, we will automatically contact you first with your options/instructions, before proceeding with amends to your reservation and/or amends for you, reschedule and/or rollover. We reserve the right to alter the prices, terms and conditions of the stays shown on our website.
  1. Bookings by you

By making a booking, the lead person on the booking, on his/her own behalf and on behalf of the second person detailed on the booking, if any, agrees that:

  1. He/she has read and accepted the Bookings Procedure, in section 1, and has the authority to and does agree to be bound by them;
  2. He/she has read and accepted these Booking Terms and Conditions, and has the authority to and does agree to be bound by them;
  3. He/she has read and accepted these Booking Terms and Conditions, and clicked accordingly in the booking form next to I have read and agreed to the Terms of Service” for the booking to be accepted;
  4. He/she has read and accepted these Booking Terms and Conditions, and clicked accordingly in the booking form next to “This bookings is non-refundable & non-transferable” for the booking to be accepted;
  5. He/she consents to our use of information, data and imagery, in accordance with our Privacy Policy;
  6. He/she is over 40/50 years of age and is placing an order for services with age restriction of 40/50+, depending on the type of booking made, as detailed in section 3;
  7. Should He/she wish to place an order on Double Occupancy basis, the second party must be also over 40/50 years of age, depending on the type of booking made, as detailed in section 3;
  8. All products on www.SunParkLiving.com are not an offer by us but an invitation for you to make an offer to us. You make an offer when you submit your booking application online and we will send you a booking receipt. We are able to accept or reject any such offers. If we are unable to accept your booking or there is any reason why we are unable to process your booking we will confirm this to you immediately in writing to ensure you can make alternative arrangements. If we do accept your offer we will not issue a final confirmation invoice. A binding agreement will only come into existence between you and us when we issue and dispatch a revised final confirmation invoice to the party leader, and not an automated pending one. Until then we shall be under no liability to you whatsoever. Please note we do not accept liability for any arrangement not confirmed on our invoice;
  9. These Booking Terms and Conditions and any agreement to which they apply are governed in all respects by Spanish law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your booking will be dealt with by the Courts of Las Palmas de Gran Canaria only.
  1. Rates

Sun Park Living offers three Official Seasonal Rates, one Fixed Rate and four Membership SunParkLiving daily rates exclusively to Members fo the Sun Rockers Community, based on Sun Park Living’s unique  over 50’s ‘community self-service and self-catering’ concept.

The Official Seasonal Rates are for closed bookings of a minimum of one day stay: 120€ per apartment per night during high season, 90€ per apartment per night during medium season and 68€ per apartment per night during low season. The seasons in the Canary Islands are as follows: High Season starts on the 01st of November and ends on the 30th of April, and starts again on the 01st of August ending on the 01st of September; Medium Season starts on the 01st of July ending on the 01st of August, and starts again on the 01st of September and ends on the 31st of October; lastly, Low Season starts on the 01st of May and ends on the 30th of June.  All rate increases, may occur year on year, in line with the yearly Consumer Price Index, and include:

  1. Twin bedroom fully furnished apartment standard accommodation;
  2. Complimentary direct access to community-led activities, attractions and events;
  3. Rate per apartment, subject to availability and a minimum stay of one day;
  4. Rates are based on room only self-service and self-catering, extras are excluded;
  5. Max occupancy of 2 adults aged 40+;
  6. Apartment location and level preferences are strictly allocated on the day of arrival, on a first come first served basis, subject to availability. Those seeking a specific preference may book their choice online, for an additional fee.

The Fixed Rate are for standard bookings of a minimum of one week stay.  Rate increase, in line with the yearly Consumer Price Index, is published online, and include:

  1. Twin bedroom fully furnished apartment standard accommodation;
  2. Complimentary direct access to community-led activities, attractions and events;
  3. Rate per apartment, subject to availability and a minimum stay of one week;
  4. Rates are based on room only self-service and self-catering, extras are excluded;
  5. Max occupancy of 2 adults aged 40+;
  6. Apartment location and level preferences are strictly allocated on the day of arrival, on a first come first served basis, subject to availability. Those seeking a specific preference may book their choice online, for an additional fee.

Membership SunParkLiving Rates are for open bookings of a minimum of four weeks stay: these are concessions, preferential rates and/or discounts negotiated with our key client, the Sun Rockers Community, and offered exclusively to valued members of such community. New and repeat guests who are referred to Sun Park Living by the Sun Rockers Community and confirmed to be proven active members by way of planning, organising, promoting and/or delivering activities and entertainment for their own members, as well as for the benefit of guests and visitors of Sun Park Living, may avail to these considerable discounts, on a limited number basis only, subject to availability, booking at least 12 weeks in advance, upfront full payment of entire stay, and until the offer and/or agreement with our client ends.

The Membership SunParkLiving daily rates per apartment per day is as advertised on our bookings page, and includes:

  1. Twin bedroom fully furnished apartment standard accommodation;
  2. Complimentary direct access to community-led activities, attractions and events;
  3. Rate per apartment, subject to availability and a minimum stay of one week;
  4. Rates are based on room only self-service and self-catering, extras are excluded;
  5. Max occupancy of 2 adults aged 40+;
  6. Additional housekeeping, laundry, maintenance and nurse/doctors services may be booked separately;
  7. Apartment location and level preferences are strictly allocated on the day of arrival, on a first come first served basis, subject to availability. Those seeking a specific preference may book their choice online, for an additional fee.

All bookings must be settled in full upon booking submission, by Debit/Credit Card. Please note all card payments attract card fees.

When a credit or debit card payment is made into our account, then the customer agrees that the transaction is complete as soon as the amount the customer transfers has been credited to our account and recorded as available to the customer. The customer, therefore, agrees to waive any right to refund, revoke or chargeback any payment. The customer shall not be able to challenge any subsequent transaction undertaken using such funds.

Bookings are strictly non-transferable and non-refundable.

Bookings are flexible and may be amended without any additional cost, provided sufficient notice period of 91 days prior to arrival is given as indicated in the booking terms and conditions.

Early departures, with or without notice, constitute a breach and are therefore not entitled to a rollover nor any credit towards a future stay, and the security deposit is automatically lost.

Those who due to proven unforeseen circumstances are unable to use part of or the entire period of the reservation made may reschedule their stay or the use of the unused days to a later date, redeem these as credit towards a future booking or postpone their decision to uphold and/or withdraw from their right to use their unused days for up to a maximum of a year, for which a rollover status will be granted,  as indicated in section 3.1

The unilateral termination of Membership SunParkLiving™ Bookings, instigated by the reservation holder, at any given time, aided by a fraudulent claim in order to seek unentitled reimbursement of the non-transferable and non-refundable booking constitutes a major breach, resulting in the automatic loss of the concession and preferential rates given and the replacement of the entire booking’s concession and preferential rates by the Official Seasonal Rates, as indicated in section 3, applicable with immediate effect upon receipt of the claim.  The Official Seasonal Rates are: 120€ per apartment per night during high season, 90€ per apartment per night during medium season and 68€ per apartment per night during low season. The seasons in the Canary Islands are as follows: High Season starts on the 01st of November and ends on the 30th of April, and starts again on the 01st of August ending on the 01st of September; Medium Season starts on the 01st of July ending on the 01st of August, and starts again on the 01st of September and ends on the 31st of October; lastly, Low Season starts on the 01st of May and ends on the 30th of June.

All stays are subject to a Security Deposit. The security deposit is used to protect the apartments against any breakages, losses, damage, additional housekeeping, excessive and/or careless consumption of water and/or electricity, unexpected departures, unauthorised late departures, anti-social behaviour and any other charges liable to you. The cost of the Security Deposit will be deposited in cash or debit/credit card upon arrival to the complex, and held until your departure date, in which time the full amount will be released without cost to you or charged in full if your apartment shows evidence of any breakages, loss, damage, additional housekeeping, excessive and/or careless consumption of water and/or electricity, unexpected departures, unauthorised late departure, anti-social behaviour and any other charges liable to you, in which case we will include the full amount on your final invoice. In the event of substantial damage/abuse to the apartment, you will have to leave and find alternative accommodation at your own cost. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment.

Booking costs are subject to yearly consumer price index increases.

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Membership SunParkLiving Bookings are limited open bookings that can only be accepted as referrals of the Sun Rockers Community, as key client of the host, Sun Park Living. Once Membership SunParkLiving availability is sold out the concession and preferential rates become unavailable too, without exception. To avail of such rates it is compulsory to book well in advance via the Sun Rockers Community, whilst the concession is available during the dates required, else new bookings will irrevocably have no right to avail of such concession. Guests are advised NOT to make any assumptions and NOT to expect the Membership SunParkLiving Rate to be guaranteed always without restrictions. Booking and paying up front well ahead in advance is the only way to secure a Membership SunParkLiving Booking’s concession.

Membership SunParkLiving open bookings include “Taster”“Four Plus”, “One in Three”, “Gap-Year”,  and “Usehold” as follows:

“Taster” for over 40s only: minimum booking of 1 week (7 days), bookings made 1 week in advance required. Those booking this option are required to provide written notice to the reservations/reception department detailing any planned/unplanned absence from the complex during their stay, in compliance with the property security policies. Failure to comply involves the automatic termination of the reservation without the option to reinstate, rollover or refund.

  • “Taster” Bookings are strictly non-transferable and non-refundable;
  • “Taster” Bookings are flexible and may be amended without any additional cost, provided sufficient notice period of 91 days prior to arrival is given as indicated in the booking terms and conditions;
  • “Taster” Early departures, with or without notice, constitute a breach and are therefore not entitled to a rollover nor any credit towards a future stay, and the security deposit is automatically lost;
  • “Taster” Those who due to unforeseen circumstances cannot use part of or the entire period of the reservation made may postpone their option to uphold and/or withdraw from their right to use their unused days for up to a year, for which a rollover status will be granted,  as indicated in section 3.1;
  • The unilateral termination of Membership SunParkLiving™ “Taster” Bookings, instigated by the reservation holder, at any given time, via a fraudulent claim in order to seek unentitled reimbursement of the non-transferable and non-refundable booking constitutes a major breach of these terms and conditions, resulting in the automatic loss of the concession and preferential rates given and the replacement of the entire booking’s concession and preferential rates by the Official Seasonal Rates, as indicated in section 3, applicable with immediate effect upon receipt of the claim.  The Official Seasonal Rates are: 120€ per apartment per night during high season, 90€ per apartment per night during medium season and 68€ per apartment per night during low season. The seasons in the Canary Islands are as follows: High Season starts on the 01st of November and ends on the 30th of April, and starts again on the 01st of August ending on the 01st of September; Medium Season starts on the 01st of July ending on the 01st of August, and starts again on the 01st of September and ends on the 31st of October; lastly, Low Season starts on the 01st of May and ends on the 30th of June.

“Four Plus” for over 40s only: minimum booking of 4 consecutive weeks (28 days), with the option to roll over to a maximum of 1 year, bookings made 12 weeks in advance required, subject to a previous satisfactory “Taster” stay and suitability. Those booking this option are required to provide written notice to the reservations/reception department detailing any planned/unplanned absence from the complex during their stay, in compliance with the property security policies. Failure to comply involves the automatic termination of the reservation without the option to reinstate, rollover or refund.

  • “Four Plus” Bookings are strictly non-transferable and non-refundable;
  • “Four Plus” Bookings are flexible and may be amended without any additional cost, provided sufficient notice period of 91 days prior to arrival is given as indicated in the booking terms and conditions;
  • “Four Plus” Early departures, with or without notice, constitute a breach and are therefore not entitled to a rollover nor any credit towards a future stay, and the security deposit is automatically lost;
  • “Four Plus” Those who due to unforeseen circumstances cannot use part of or the entire period of the reservation made may postpone their decision to uphold and/or withdraw from their right to use their unused days for up to a year, for which a rollover status will be granted,  as indicated in section 3.1;
  • The unilateral termination of Membership SunParkLiving™ “Four Plus” Bookings, instigated by the reservation holder, at any given time, via a fraudulent claim in order to seek unentitled reimbursement of the non-transferable and non-refundable booking constitutes a major breach of these terms and conditions, resulting in the automatic loss of the concession and preferential rates given and the replacement of the entire booking’s concession and preferential rates by the Official Seasonal Rates, as indicated in section 3, applicable with immediate effect upon receipt of the claim.  The Official Seasonal Rates are: 120€ per apartment per night during high season, 90€ per apartment per night during medium season and 68€ per apartment per night during low season. The seasons in the Canary Islands are as follows: High Season starts on the 01st of November and ends on the 30th of April, and starts again on the 01st of August ending on the 01st of September; Medium Season starts on the 01st of July ending on the 01st of August, and starts again on the 01st of September and ends on the 31st of October; lastly, Low Season starts on the 01st of May and ends on the 30th of June.

“One in Three” for over 40s only: minimum booking of 52 consecutive weeks (1 year) to be taken over a period of three (3) years, with the option to roll over to a maximum of 1 extra year, bookings made 12 weeks in advance required, subject to a previous satisfactory “Four Plus” stay and suitability. Those booking this option are required to provide 90 days written notice to the reservations/reception department detailing the dates they wish to attend the site, as this is open upon booking until a set date is agreed upon by both parties, which may be rescheduled as often as needed as indicated in section 7, as well and any planned/unplanned absence from the complex during their stay, in compliance with the property security policies. Failure to comply involves the automatic termination of the reservation without the option to reinstate, rollover or refund.

  • “One in Three” Bookings are strictly non-transferable and non-refundable;
  • “One in Three” Bookings are flexible and may be amended without any additional cost, provided sufficient notice period of 91 days prior to arrival is given as indicated in the booking terms and conditions;
  • “One in Three” Early departures, with or without notice, constitute a breach and are therefore not entitled to a rollover nor any credit towards a future stay, and the security deposit is automatically lost;
  • “One in Three” Those who due to unforeseen circumstances cannot use part of or the entire period of the reservation made may postpone their decision to uphold and/or withdraw from their right to use their unused days for up to a year, for which a rollover status will be granted,  as indicated in section 3.1;
  • The unilateral termination of Membership SunParkLiving™ “One in Three” Bookings, instigated by the reservation holder, at any given time, via a fraudulent claim in order to seek unentitled reimbursement of the non-transferable and non-refundable booking constitutes a major breach of these terms and conditions, resulting in the automatic loss of the concession and preferential rates given and the replacement of the entire booking’s concession and preferential rates by the Official Seasonal Rates, as indicated in section 3, applicable with immediate effect upon receipt of the claim.  The Official Seasonal Rates are: 120€ per apartment per night during high season, 90€ per apartment per night during medium season and 68€ per apartment per night during low season. The seasons in the Canary Islands are as follows: High Season starts on the 01st of November and ends on the 30th of April, and starts again on the 01st of August ending on the 01st of September; Medium Season starts on the 01st of July ending on the 01st of August, and starts again on the 01st of September and ends on the 31st of October; lastly, Low Season starts on the 01st of May and ends on the 30th of June.

“Gap-Year” for over 40s only: minimum booking of 52 consecutive weeks (1 year), with the option to roll over to a maximum of 1 extra year, bookings made 12 weeks in advance required, subject to a previous satisfactory “One in Three” stay and suitability. Those booking this option are required to provide written notice to the reservations/reception department detailing any planned/unplanned absence from the complex during their stay, in compliance with the property security policies. Failure to comply involves the automatic termination of the reservation without the option to reinstate, rollover or refund.

  • “Gap-Year” Bookings are strictly non-transferable and non-refundable;
  • “Gap-Year” Bookings are flexible and may be amended without any additional cost, provided sufficient notice period of 91 days prior to arrival is given as indicated in the booking terms and conditions;
  • “Gap-Year” Early departures, with or without notice, constitute a breach and are therefore not entitled to a rollover nor any credit towards a future stay, and the security deposit is automatically lost;
  • “Gap-Year” Those who due to unforeseen circumstances cannot use part of or the entire period of the reservation made may postpone their decision to uphold and/or withdraw from their right to use their unused days for up to a year, for which a rollover status will be granted,  as indicated in section 3.1;
  • The unilateral termination of Membership SunParkLiving™ “Gap-Year” Bookings, instigated by the reservation holder, at any given time, via a fraudulent claim in order to seek unentitled reimbursement of the non-transferable and non-refundable booking constitutes a major breach of these terms and conditions, resulting in the automatic loss of the concession and preferential rates given and the replacement of the entire booking’s concession and preferential rates by the Official Seasonal Rates, as indicated in section 3, applicable with immediate effect upon receipt of the claim.  The Official Seasonal Rates are: 120€ per apartment per night during high season, 90€ per apartment per night during medium season and 68€ per apartment per night during low season. The seasons in the Canary Islands are as follows: High Season starts on the 01st of November and ends on the 30th of April, and starts again on the 01st of August ending on the 01st of September; Medium Season starts on the 01st of July ending on the 01st of August, and starts again on the 01st of September and ends on the 31st of October; lastly, Low Season starts on the 01st of May and ends on the 30th of June.

“Usehold” for over 50s only: minimum booking of 156 consecutive weeks and a maximum of 520 consecutive weeks (10 years), with the option to roll over to a maximum of 1 extra year on top of the period booked, bookings made 12 weeks in advance required, subject to a previous satisfactory “Gap-Year” stay and suitability. Those booking this option are required to provide written notice to the reservations/reception department detailing any planned/unplanned absence from the complex during their stay, in compliance with the property security policies. Failure to comply involves the automatic termination of the reservation without the option to reinstate, rollover or refund.

  • “Usehold” Bookings are strictly non-transferable and non-refundable;
  • “Usehold” Bookings are flexible and may be amended without any additional cost, provided sufficient notice period of 91 days prior to arrival is given as indicated in the booking terms and conditions;
  • “Usehold” Early departures, with or without notice, constitute a breach and are therefore not entitled to a rollover nor any credit towards a future stay, and the security deposit is automatically lost;
  • “Usehold” Those who due to unforeseen circumstances cannot use part of or the entire period of the reservation made may postpone their decision to uphold and/or withdraw from their right to use their unused days for up to a year, for which a rollover status will be granted,  as indicated in section 3.1;
  • The unilateral termination of Membership SunParkLiving™ “Usehold” Bookings, instigated by the reservation holder, at any given time, via a fraudulent claim in order to seek unentitled reimbursement of the non-transferable and non-refundable booking constitutes a major breach of these terms and conditions, resulting in the automatic loss of the concession and preferential rates given and the replacement of the entire booking’s concession and preferential rates by the Official Seasonal Rates, as indicated in section 3, applicable with immediate effect upon receipt of the claim.  The Official Seasonal Rates are: 120€ per apartment per night during high season, 90€ per apartment per night during medium season and 68€ per apartment per night during low season. The seasons in the Canary Islands are as follows: High Season starts on the 01st of November and ends on the 30th of April, and starts again on the 01st of August ending on the 01st of September; Medium Season starts on the 01st of July ending on the 01st of August, and starts again on the 01st of September and ends on the 31st of October; lastly, Low Season starts on the 01st of May and ends on the 30th of June.

Should a seasonal offer become available at any specific time, this will be published internally via our newsletter, disseminated amongst all registered clients and offered on a first come first basis for the published specific period only and for limited numbers, all subject to the guidelines published at the time of the offer being released. We reserve the right to automatically remove such offers without notice once available numbers have been sold out.

3.1. Roll Over Days

Should you book any length of stay with us, and, due to justified unforeseen circumstances beyond your control, such us, for instance, sudden accidents, sudden ill health or death in the family, you communicate to us in writing with the relevant documentation, that, at short notice, and therefore outside our terms and conditions indicated in our policy, you have to either postpone your visit or cut your stay short and leave early, instead of losing your money and group/community participation as you normally would considering all bookings are non-refundable and non-transferable, we may be able to offer you, at our discretion, a goodwill option to recuperate those unused days by rolling them over to your next stay, to be taken within 12 months of your initial arrival date, subject to our written agreement and rollover notification, including any credit available to you derived from the unused days which may be used at a later stage. Such notification will be sent to your contact address in confirmation prior to your arrival if you are postponing, or after your departure if leaving early, and only provided you book an additional 4 weeks stay to add on top of your rolled over days. Please note all new bookings are subject to availability and the applicable rate available at the time of booking.  Please note this is a discretionary goodwill option that may, or not, be offered to you but under no circumstances are we obliged to do so. As such, every effort must be made to ensure bookings are utilised correctly and avoid to purposely book a long discounted period intending to split this over different periods where discounts are not authorised and/or permitted. Anyone attempting to make such use will lose this option irrevocably. Amends to bookings may be done as indicated in these booking terms and conditions in section 7.  Please note old offers are non-transferable and therefore cannot be rolled over to a future stay. We do, however, reserve the right to offer the rollover option to bookings of old non-transferable offers in specific occasions when, due to justified unforeseen circumstances beyond our control,  it is not possible to accommodate bookings at the time they are due and/or when community group bookings become affected in any way resulting in such bookings being rescheduled and/or rolled over to a later date, in such cases rolled over bookings may be rebooked and taken within 12 months of the original arrival date.

All guests are required to provide written notice to the reservations/reception department detailing the reason of any unplanned absence from the complex for more than 24hours during their stay, in compliance with the property security policies. Failure to comply involves the automatic termination of the reservation without the option to reinstate, rollover or refund, and that includes those intending to return to their booking, at a later date, to continue where they left off by claiming a rollover credit of any “unused” days. Those failing to communicate their absence effectively will not be able to claim a rollover credit as anyone leaving without notice will be considered a checked out party, and therefore the booking held till then finalised at the moment the absence is noticed by the onsite staff. Such bookings will not be reinstated under any circumstances nor is/are the title holder/s of such booking entitled to any refund due to the security breach and non-compliance.

  1. Check in and Check out times

Check-in time is from 14:00hrs onwards. Check out time is 10:00hrs. Late departures, subject to availability, can be arranged upon request at an extra fee for late departures between 10.00hrs to 17.00hrs; late departures beyond 5pm would register as a new day, charged at the going daily rate, please check with the Reservations department first.

  1. Payment

Sun Park Living operates as a no admin fees service. All rates are per apartment (not per person), and inclusive of taxes and service wherever applicable. All bookings must be settled in full by Card only.

All bookings must be paid in full upfront by either/both Credit/Debit Card. Confirmation of Membership SunParkLiving bookings will only be issued when full payment is made. Declined payments result automatically in declined charges and cancelled bookings. Partial or monthly payments are not permitted and bookings may only be guaranteed for the period that’s been fully paid. We do not accept or make cash payments.

Our refund policy applies to all payments. If we hold any money for you, we may use it to settle anything you owe us even if you tell us not to do so.

Until all payments due to us have been made, we may keep your property onsite.  We will charge you interest at 4% above HSBC’s base rate on all overdue amounts. We trust not, but if we ever need to incur costs in recovering unpaid amounts, you agree to pay our costs in full.

The full balance of your stay (including any additional extra days and/or late departure), must be paid in full in Sterling Pounds or its equivalence in Euros or any other currency. Non-payment will result in no booking made by you and therefore no guarantee of space for your chosen accommodation. This applies to any subsequent booking extensions and additional extra nights and late departure you may purchase after your arrival, and in addition to your original booking request.

We will invoice you for the services purchased. Our invoice will state the type of booking reserved, and full costs due. Invoices are payable on receipt, regardless of the payment terms we agree. We can only address an invoice to you, even if someone else is to pay it.

Value Added Tax is excluded from the prices we provide to you.

When a credit or debit card payment is made into our account, then the customer agrees that the transaction is complete as soon as the amount the customer transfers has been credited to our account and recorded as available to the customer. The customer, therefore, agrees to waive any right to refund, revoke or chargeback any payment. The customer shall not be able to challenge any subsequent transaction undertaken using such funds.

Sun Park Living will not be liable nor responsible for any refund claim regarding any currency exchange charges that your bank supplier may apply to you nor for any exchange rate fluctuation. All apartments have strict booking conditions relating to how you pay for your booking. You can see these details on your invoice.

Sun Park Living will not be liable nor responsible for any excess payment claim, nor will Sun Park Living be obliged to action any refunds for outstanding credits in the guest’s favour; Sun Park Living will, however, only credit any excess payment amount towards a future 4 weeks stay, to be taken within 12 months from the original check-in date of the booking request towards which the excess payment was made, for the amount that equates the excess payment made. Bookings taken after 12 months from the original check-in date of the booking request towards which the excess payment was made will not be credited and the credit note will be lost, even when it is only one day late. Alternatively, you may opt in to donate your excess payment to our Sponsored Stay Programme for those financially constrained yet deserving. Should you not wish to book another 4 weeks stay to add your credit note to, you will lose the excess payment made.

  1. Cancellations by you, No Shows and Refunds

Only Official Seasonal Rates and bookings may be cancelled at any time, subject to the same terms and conditions affecting amendments and reschedules, as detailed in point 7. Amendments/reschedules by you, of this booking terms and conditions policy.

Membership SunParkLiving™ promotional bookings, however, are absolutely non-refundable and non-transferable, however they may all be rescheduled, subject to strict guidelines, as indicated in point ‘7. Amendments/reschedules by you’ of this policy.

No Shows are subject to a charge liable to you, equal to the total cost of the entire stay booked.

Only reschedules of confirmed bookings to a later date are permitted and acceptable, subject to availability, within and up to the following 24 months of your original booking date. For further information, please refer to our “Amendments by you” section, in point 7 of this policy.

Should you fail to arrive at the apartment on your intended date of arrival without prior rescheduling your booking, we and the provider have no liability to you with regards to making a refund or offering any compensation. The accommodation provider will not be responsible for finding appropriate alternative accommodation of a similar standard, and shall not cover any costs incurred as a result of finding and transporting you to any other accommodation, or having to reschedule your return flight(s) ticket(s) home.

Early departures, with or without notice, are not accepted and those choosing to leave early are obligated to honour their booking commitment and full payment as per originally booked, as all bookings are legally binding and enforceable in the courts.

All guests are required to provide written notice to the reservations/reception department detailing any planned/unplanned absence from the complex for more than 24hours during their stay, in compliance with the property security policies. Failure to comply involves the automatic termination of the reservation without the option to reinstate or rollover. This includes those intending to return to their booking, at a later date, to continue where they left off and/or claim a rollover credit of any “unused” days. Those failing to communicate their absence effectively will not be able to continue with such booking nor claim a rollover credit as anyone leaving without notice will be considered a checked out party, and therefore the booking held till then finalised at the moment the absence is noticed by the onsite staff. Such bookings will not be reinstated under any circumstances nor is/are the title holder/s of such booking entitled to any refund due to the security breach and non-compliance.

When a credit or debit card payment is made into our account, then the customer agrees that the transaction is complete as soon as the amount the customer transfers has been credited to our account and recorded as available to the customer. The customer, therefore, agrees to waive any right to refund, revoke or chargeback any payment. The customer shall not be able to challenge any subsequent transaction undertaken using such funds.

Guests who breach our bookings terms and conditions and engage in fraudulent chargeback, pre-arbitration and/or arbitration without contacting the online merchant and/or the service provider, and go straight to their card issuer or bank to dispute charges, deceptively alleging the product or service was never ordered, delivered or received, and fail to disclose a statement provided by the online merchant and/or the service provider along with the booking terms and conditions that apply to their purchase, in order to claim a refund they are not entitled to, will be reported to the authorities and dealt with in the Courts of Las Palmas.

  1. Amendments/reschedules by you

Arrival and departure dates are flexible and may be amended, subject to availability, changes in rates where applicable (when booking offers that have already expired, etc), and provided a 91 days or more notice period is given as indicated below. All bookings are strictly non-refundable. And early departures, with or without notice, are not accepted and those choosing to leave early are obligated to honour their booking commitment and not cancel the full payment made as per originally booked, as all bookings are legally binding and enforceable in the courts.

Regardless of the period of notice given to us, name, middle name, surname, passport number and date of birth must be the same on the party arrival as the ones included in the booking form. Upon arrival to the resort, should any of these details differ from the booking form, the original reservation will be treated as a no-show, attracting the full 100% charge and loss of full payment of the original booking, and the party arrival will be considered a last minute booking,  subject to the full price required for such booking. If, after Sun Park Living has dispatched written final confirmation of your booking, you or a member of your party needs to reschedule your confirmed arrangements, the party leader must immediately advise us in writing by recorded delivery, registered post, or e-mail. Your notice of booking reschedule will take effect when it is confirmed its reception at our offices. Provided your reschedule request is submitted 91 or more days ahead of your arrival date, Sun Park Living will do its best to accommodate your wishes, subject to availability, within the following 12 months of your original booking date, at no extra cost to you. If, however, your reschedule request is submitted within 90 days or less prior to your arrival date in the resort, as we incur losses and costs from the time we confirm your booking, we will levy the following rescheduling charges:

91 or more days rescheduling notice, prior to arrival date: no charge

90-1 days rescheduling notice, prior to arrival date: 100% charge of the original full invoice

Last minute notification, before, during or after arrival about the reduction of stay: 100% charge of full invoice.

Last minute notification, before, during or after arrival about the extension of the stay will be subject to the current daily rate available at the time of extending for the additional nights required. Discounts will not be applicable on extensions or amends.

Rescheduling charges are based on the total booking costs to us. Insurance premiums, welcome packs and amendment/rescheduling charges are always non-refundable.

All guests are required to provide written notice to the reservations/reception department detailing any planned/unplanned absence from the complex for more than 24hours during their stay, in compliance with the property security policies. Failure to comply involves the automatic termination of the reservation without the option to reinstate, rollover or refund. This includes those intending to return to their booking, at a later date, to continue where they left off and/or claim a rollover credit of any “unused” days. Those failing to communicate their absence effectively will not be able to continue with such booking nor claim a rollover credit as anyone leaving without notice will be considered a checked out party, and therefore the booking held till then finalised at the moment the absence is noticed by the onsite staff. Such bookings will not be reinstated under any circumstances nor is/are the title holder/s of such booking entitled to any refund due to the security breach and non-compliance.

  1. Extensions to your booking

Apartments are reserved on first come first served basis, should you wish to extend your stay once you are already a guest at Sun Park Living you must let us know immediately, proceed with making a new booking online, request the apartment you are in and secure it immediately to ensure you can keep the same apartment you were allocated upon arrival. Failure to do so will result in, subject to availability, having to move to a different apartment within the complex and/or changes to the rate if the one originally booked is no longer available for the period intended to extend the stay to. By extending your booking you are not automatically entitled to special offers and/or rates applicable to longer stays than yours, nor to discounts of any kind unless your new booking meets all the criteria required to benefit from any special offer and/or rates entitlement. Sun Park Living is under no obligation to reserve any apartments for our guests, however, and subject to availability, will endeavour to allocate the desired apartment upon arrival.

  1. Apartment occupancy

Apartment stays are based on single or double occupancy alone, and no more than 2 adults aged 40+ per apartment are permitted at any one time during the entire period of the booking request made. Both names of the parties staying at the apartment during the apartment stay period must be given to Sun Park Living before arrival, and those names must match those included on the final confirmation invoice.

Sharing accommodation is only possible when the second guest is mentioned on this form and he/she complies with the age. It is not permitted for one or more adults to share a Single Occupancy Booking, on and off, at different stages of the booked period, whether sharing at the same time or taking over from each other to enjoy each a portion of the entire period booked, nor are Single Occupancy guests permitted to bring friends or family to stay overnight with them, on and off, as they see fit. Those wishing to share with ONE other adult throughout their stay must state so here. Each booking is limited to one single sharer per booking per stay, for the entire period. Those wishing to share with more than one adult at different times of their accommodation period must book separately a new booking for each one of them. Unannounced arrivals of parties not mentioned on your booking is not permitted will not be allowed entry. Failure to comply with any of the above will result in both parties being automatically removed from the premises and the ‘No Shows’ policy being applied to them.

Furthermore, the complex staff must be informed of any visitors coming to see you during authorised hours (from 10am to 7pm). Should additional people stay at the apartment overnight you will be asked to leave immediately, incurring in the ‘No Shows’ charges, loss of any deposit made, and you will have to pay additional charges that will be added to your bill.

The number of people staying at the apartment must never exceed the maximum number of 2 adults aged 40+, as shown on our website. Sun Park Living will ask any person to leave the apartment in a case of non-compliance. Sub-letting, sharing, assignment or reselling of your booking is not permitted. Additionally should any activity or large gathering of people other than those noted on our invoice take place (e.g. party, wedding reception) we must be informed about it at the time of booking or through our staf in resort beforehand. You may be charged an extra cost for cleaning/maid service and a further non-refundable security deposit may apply. Our apartments are let for long stay purposes only and commercial activities may only be carried out with our prior knowledge and or written approval on our invoice.

Proof of your identity. Before you arrive, we must have documentary proof of your identity and, where relevant, that of your companion and next of kin. This information may be renewed every three years. We may verify your identity by:

a.) searching a third-party database. This may leave a footprint on your credit file, but it will not affect your credit rating.
b.) asking you for original documents or for copies certified by another solicitor or by a regulated professional.

Proof of others’ identity. We will rely on you to check that others involved in a transaction are who they claim to be. Or, if you ask us in writing, we will be happy to check this for you.

We will keep copies of all documents provided to us as proof of identity for eight years after your finished Membership and/or last stay. After that, if you ask us in writing, we will destroy them.

  1. Visitors

Friends and family, of 40 years of age and above, are always welcome and encouraged to visit our guests at the resort between the hours of 10am and 7pm. Under no circumstances are visitors allowed to share accommodation with an existing resident or guest without prior notice, booking and/or written authorisation from the onsite management. Overnight stays of visitors in the same apartment of our guests are strictly prohibited. Guests wishing to have their visitors staying in the complex may book separately a week or more for their friends and family visits, (for a maximum 2 adults age 40+ per apartment). To book simply fill in the referral fields in your booking located in the “book now” page on the website. Additionally, please note all clauses mentioned in points 1 to 5 of this Booking Terms and Conditions policy apply equally to the referral bookings. 40+ friends and family must book their booking separately without using the referral option.

  1. Housekeeping services

Housekeeping services are not included in any Membership SunParkLiving promotional booking prices, as these are self-service and self-catering promotional rates. However, housekeeping services can be arranged in advance upon request at the front desk, at an additional fee. A compulsory cleaning fee will be added to your booking, to ensure apartments are returned by you in full condition upon your departure. By booking an apartment with us you are immediately legally bound to have a duty of care towards your apartment. You are fully responsible to maintain your apartment and its immediate entrance and terrace clean and tidy at all times, and you are required upon departure to leave your apartment in proper condition and order, as you found it upon your arrival. Failure to comply will result in your security deposit being used to cover the excess costs, for which we will invoice you and send you an updated detail. Housekeeping services are included in all official seasonal rate bookings.

  1. Community SunParkLiving

Sun Park Living and the Sun Rockers Community have joined efforts to develop and facilitate a conducive environment in which the Sun Rockers Community can thrive. As such, Sun Park Living is the host of the Sun Rockers Community and the Sun Rockers Community the main client of Sun Park Living. The Sun Rockers Community ownes the Membership SunParkLiving offering. Part of Sun Park Living has been specifically set up to allow the Sun Rockers Community to build a vibrant active community of like-minded individuals led entirely by its members. It is Sun Park Living’s intention to remain the host of the Sun Rockers Community by making Sun Park Living a true dedicated hub to active 40+, to help the Sun Rockers Community grow organically within the Sun Park Living premises, impacting positively on the structure, set up and offering of the site´s commercial units into the community desired facilities, activities and services. Sun Park Living is under no obligation to plan, organise, arrange or set up any of the facilities, activities and services required by the community, as this is all handled by the Sun Rockers Community directly and its members. Sun Park Living will remain at all times the sole host and facilitator to ensure all commercial units are used by the Sun Rockers Community members, as well as invited visitors and guests staying in the resort. Requests and suggestions regarding the inclusion of different facilities, services and/or activities are handled by members of the community directly. The Sun Rockers Community has envisioned their members will enjoy numerous and varied in-house facilities at its host Sun Park Living, including and not limited to, upon request services and upon demand activities such as: cafe, night bar, pool bar, deli, mini market, launderette, university of the third age, girl guides, outdoor gym, arts atelier; launderette, fresh towels and linen, laundry pick up and drop off, dry cleaning, in-house doctor surgery, housekeeping and shopping assistant; and swimming, dancing, singing, acting, Spanish lessons, painting, writing, exercising, meditation, yoga, rumbling, touring, fishing, gardening, learning and many more activities. As Sun Park Living develops and continues facilitating and supporting the Sun Rockers Community efforts, so will its facilities, services and/or activities. Whilst some may not be available at every given time, the community members are responsible to handle queries and suggestions by and for its members. All facilities, services and activities are exclusively community led and Sun Park Living cannot be held liable nor responsible should any of these facilities, services and/or activities not be in full operation upon your arrival or during your stay.

  1. Sun Rockers Community Membership via Sun Park Living

Memberships may be obtained by invitation only, via the Sun Rockers Community website or their representatives at its host Sun Park Living.  By way of information, Sun Park Living is able to list a summary of such membership as indicated by the Sun Rockers Community directly, and which includes the following:

Strictly visitors who have attended Social Fridays, have spoken to members of the community, viewed an apartment and the complex in full, and stayed for either a week taster or more may be eligible to apply. Membership is valid for up to 2 people sharing the same accommodation. Membership is indivisible, non-transferable and non-refundable. Can not to be used individually per person. Only membership holders may use their unique membership number to make reservations. Friends and family members are not eligible to use your membership in order to make a booking for themselves or others, unless their name is specifically mentioned in the membership registration.

Yearly membership will entitle the bearer (and its partner), as per membership details, to enjoy both the Sun Rockers Community and Membership SunParkLiving Experience, all activities and events held onsite, and the Sun Rockers year-round concession, preferential rate and/or discount booking, other than the full Official Seasonal Rates, at Sun Park living, in every booking the bearer makes for him/herself (and his/her partner), for the entire period of their membership. Minimum stay required is 4 weeks per stay per annum to enter and 12 weeks per stay per annum to remain . In addition to priority booking and guaranteed choice of apartment, subject to availability, bookings are subject to the same terms and conditions applicable to the Sun Rockers Community bookings.

Payment for membership must be made upfront, upon submission of your membership request, via bank transfer. Rate includes accommodation at Sun Park Living as well as the upkeep of all the common areas, maintenance of apartments, council tax, utility bills and our complimentary package, consisting of safe deposit box, satellite tv, parking space, wifi internet, complimentary onsite long-term luggage storage is available upon request, subject to having a reservation to return to (personal belongings left in the community storage without authorisation and without holding a confirmed booking will be charged 2.00GBP per item per day for occupying space dedicated to confirmed bookings alone. Items left in storage for over 2 consecutive years without retrieval will be destroyed).  All bookings made during the membership are subject to additional fees to cover any additional extras requested on new bookings.

We reserve the right to accept or refuse membership at our discretion for any reason. Your membership is associated with one email account and name. You may not create multiple accounts or sign up for more than one Membership. Sun Rockers Membership benefits are non-transferable and may only be used by an individual Member for that Member’s personal benefit. Member benefits cannot be combined with benefits accrued by another Member. Member benefits are all prospective from the date of membership enrolment, and will not be applied retroactively to any prior purchases. You agree that the Membership and any Member benefits related thereto do not create any property rights in favor of you.

Sun Park Living reserves the right to change or discontinue any Membership Program or Member benefits in our sole discretion at any time without notice. Sun Park Living reserves the right to refuse service and/or cancel your subscription and revoke membership access for any reason we deem appropriate with and/or without prior notification, especially when evidence of activities linked to anti-social behaviour are presented against a member. Memberships and access to the complex may not be passed on, transfered, sold, resold, rented, subletted, shared, given away, gifted, used as a token or in exchange of money or payment of any kind, directly or indirectly. Sun Park Living may terminate your Sun Rockers Membership or the Membership Program at our discretion without notice. Sun Park Living’s failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of Sun Park Living’s rights. If Sun Park Living chooses to terminate the Sun Rockers Membership Program, you will be able to continue receiving Membership benefits through the end of your existing paid membership term.

Membership Terms and Conditions

In these terms and conditions the following words shall (except where the context otherwise admits) bear the following:

“SUN ORCKERS” and/or “COMMUNITY” – means the Sun Rockers Community, and/or any other persons firms or companies operating duly authorised.

“MEMBER” means any Members of the Sun Rockers Community or any person or persons intending to or who have applied for membership of the Sun Rockers Community upon the terms and conditions contained herein.

“EVENT/EVENTS” means any of the community activities and Events organised by the Sun Rockers Community for Members.

The activities and commercial objects and spaces of Sun Park Living and/or the Sun Rockers Community.

Applications for membership of the Sun Rockers Community shall be made in writing and must be signed by the proposed Member. Where a member has joined via the internet or by telephone he/she is deemed to have signed the application form. On acceptance of membership the member shall be bound during the continuance of Membership by these Terms and Conditions and/or Regulations for the time being published by the Sun Rockers Community. Whilst the Sun Rockers Community website is developed and not in use, the Sun Park Living booking page will act temporarily as the main source of membership registration by way of booking requests of concession, preferential rate and/or discount booking, other than the full Official Seasonal Rates, of members and non-members wishing to be part of the Sun Rockers Community experience hosted at Sun Park Living.  Bookings made online using the third-party booking-facility of Sun Park Living to book any concession, preferential rate and/or discount booking, other than the full Official Seasonal Rates, constitute a de-facto membership for the entire period of the booking made and paid for in full in advance, and up until the Sun Rockers Community website can handle its own registration system to existing and new members.

The Sun Rockers Community reserves the right at all times and in its absolute discretion to determine the number of members in the Group.

The Sun Rockers Community reserves the right at all times to expel Members or to prevent for any reason any Member from participating in any Event or from renewing Membership.

Members shall conduct themselves when participating in all Events in a sensible, safe and social manner towards all other members and towards the General Public and towards all those persons firms or companies providing Members with instruction or guidance in connection with the participation by Members in Events. Any complaints made to the Sun Rockers Community in respect of the behaviour of Members will be dealt with pursuant to the terms of paragraph 4 hereof.

Members must disclose to the Sun Rockers Community in advance of participation in any event medical conditions that may have an effect on the Members ability to participate in any event. the Sun Rockers Community cannot be held liable should members not have disclosed medical conditions in advance of an event and ultimately Members must make an informed decision on each event for themselves.

Members shall equip themselves for Events as specified by the Sun Rockers Community on the internet or in communications to Members or as specified by those persons firms or companies booked by the Sun Rockers Community to provide instruction and guidance to Members. the Sun Rockers Community will use its best endeavours to ensure that specialist equipment is provided for the use of Members at Events requiring such equipment, however, the Sun Rockers Community shall not be liable for any defects therein or shortages thereof or of any parts thereof at any Events in which Members participate. Where special equipment is provided as required Members must at all times use the same as instructed and must not under any circumstances tamper with or abuse any such equipment. The Sun Rockers Community will not be held responsible or liable for the failure by any Member to use or use properly any equipment provided (whether specialised or otherwise) for the performance of Events.

In view of the potentially dangerous nature of certain Events, the Sun Rockers Community automatically arranges accident insurance cover for Members (where obtainable) for Events. Details can be obtained from your local Office. In addition, members may arrange their own accident insurance through Companies of their own choice to suit their personal circumstances. It is deemed by the Sun Rockers Community members have full responsibility for arranging, (or not as the case may be) their own Accident Insurance cover.

Notwithstanding the Sun Rockers Community will at all times use its best endeavours to eliminate or minimise the risk involved in participating in the events.

For certain events Insurance cover will be (because of the nature of an Event) unavailable or unobtainable either by the Sun Rockers Community or by Members and in such cases Members assume the risk involved in participating in such Events. Participation by Members in such Events is entirely at the Members own risk and as such, by their participation alone in such Event, Members are deemed to have accepted a Sun Rockers Community special disclaimer waiving any liability against the Sun Rockers Community for accident/injury or death to such Members unless this is as a result of negligence by the Sun Rockers Community. Any such Member refusing to accept such disclaimer will be prevented (so far as such prevention is lawful) from participating in the Event concerned. In such circumstances a Member prevented from participating in an Event may not be entitled to any refund of bookings fees paid.

Guests of Members may be required by the Sun Rockers Community at its discretion to sign a form of Special Disclaimer in respect of the liability of the Sun Rockers Community for accident or injury to such Guests whether or not insurance cover is available or unobtainable for a particular Event. Any such Guest refusing to sign such Disclaimer (where requested to do so by the Sun Rockers Community) will be prevented (so far as such prevention is lawful) from participating in the Event concerned and in such circumstances a Guest of a Member are so prevented from participating in any Event may not be entitled to any refund of booking fees paid.

Members shall not hold Sun Park Living responsible or liable in any way whatsoever for the cancellation for whatever reason of any Event. Where cancellation arises and is the fault of a supplier of an Event held at the host Sun Park Living, the Sun Rockers Community will use the best endeavours to procure the rollover of up to a year of the booking paid by member for such Events in conjunction with Sun Park Living´s rollover policy.

Where an event is cancelled for any reason by a member or guest, they are bound by the cancellation policy which appears above in these Terms and Conditions.

Members booking events with a Company other than Sun Rockers Community shall accept the booking, subject to such other Company’s Terms and Conditions.

Where the Event is booked with the Sun Rockers Community it is deemed that the member accepts these and any other Terms and Conditions made by Sun Rockers Community in respect thereof and Members shall in all cases participate in Insurance arrangements details of which will be furnished to the Sun Rockers Community by such members before the date of departure on the community Event in respect of which travel insurance has been obtained.

Ensure that any necessary travel and health insurance has been arranged and upon request provide details of such to Sun Rockers Community.  Members shall not hold the Sun Rockers Community liable in any way whatsoever for the failure of said member to make the necessary travel insurance arrangements. The Sun Rockers Community also recommends that members arrange suitable travel and health insurance for any booking with the Sun Rockers Community.

Members subscriptions will be confirmed at the time of joining and auto-renewed at the anniversary of their membership inception whether this is monthly, quarterly or annually. Where any member fails to pay the full membership subscription upon any renewal within such a period membership may be automatically cancelled or held at the discretion of the Sun Rockers Community.

Direct Debit Subscriptions will be taken on the 15th of the month whether membership is taken on a monthly, quarterly or annual basis whichever is applicable.

The Sun Park Living taster month concession, preferential rate and/or discount bookings and its unconditional money back guarantee is offered to members only to experience the Sun Rockers Community for the first time to ensure that they want to continue with the Sun Rockers Community membership paying via subscription. This offer is only applicable to new memberships. Anyone who has previously been a member and/or has previously taken advantage of this offer is not eligible. If membership has been offered under a free trial period this money back guarantee is not eligible.

All Sun Rockers Community Members are bound to a Non-compete Agreement, which becomes applicable, with no further requirements of signature, from the moment his/her full, partial and/or de-facto Membership and/or his/her first concession, preferential rate and/or discount booking, other than the full Official Seasonal Rates, with Sun Park Living is accepted and fully paid for, being his/her booking invoice for the concession, preferential rate and/or discount booking, other than the full Official Seasonal Rates, sufficient to enforce such agreement, and where all Members agree without exception not to use information, skills and knowledge gained during his/her Membership, and up to a ten year period after the end of his/her last Membership and/or concession, preferential rate and/or discount booking, other than the full Official Seasonal Rates, to enter into or start a similar Sun Rockers Community Membership or trade in competition against Sun Rockers Community.

Any Sun Rockers Community Member who, unilaterally, without written consent and by any means, gathers Sun Rockers Community Members data and/or contact details, and attempts to appoint him or herself as main point of contact, leader, planner, manager and/or organiser, in order to organise a Sun Park Living and/or Sun Rockers Community gathering, including and not limited to a Sun Park Living and/or Sun Rockers Community Group, Event and/or Forum for Sun Park Living and/or Sun Rockers Community Members, Ex-Members, visitors, guests, and/or non-Members, or any Event at all involving any or all Sun Rockers Community Members that may be perceived organised for and/or by members, ex-members, non-members, guests and/or visitors of Sun Park Living and/or the Sun Rockers Community, will have his or her Membership and bookings automatically cancelled, no right to attend any future Events and no right to any refunds.

Any Sun Rockers Community member selling or attempting to sell tickets for or involving Sun Rockers Community Members or other persons in attending a Sun Rockers Community Event or similar, passing off as being Sun Rockers Community Event or by Sun Rockers Community Ex-Members, whether such sale or attempt to sell or attempt to get involved in selling is made at a Sun Rockers Community Event, or directly or indirectly to Sun Rockers Community Members will have his or her membership cancelled at our discretion unless such Sun Rockers Community member has been authorised in writing by Sun Rockers Community to undertake any of the aforesaid matters. No member is authorised to advertise for the benefit of Sun Rockers Community Members and/or the general public any Sun Rockers Community Events of any nature whatsoever (including social events) or use of the Sun Rockers Community names which such member seeks to organise.

Technology may enable Sun Rockers Community Members to take confidential client and business information during their membership and before their departure from Sun Park, including client lists. Sun Rockers Community Members, Non-Member, Guests and/or Visitors are prohibited from, including and not limited to, soliciting, copying, emailing and/or sharing with anyone for any purpose at all Sun Park´s business information and/or its customer database. Sun Rockers Community Members, Non-Member, Guests and/or Visitors with any of such information in their possession, are under any circumstance strictly prohibited from distributing and/or using such information. Sun Rockers Community will enforce its rights and the full weight of the law on any Sun Rockers Community Members, Non-Member, Guests and/or Visitors who steals business confidential information and/or customer data, and causes Sun Park Living and/or the Sun Rockers Community the loss of a meaningful number of sales and accrued significant reputational damage. Sun Rockers Community Members involved in such practices will have their membership automatically terminated as a form of remedy and no right to attend any future Events or receive any refunds. If the breach is serious and Sun Park Living and/or The Sun Rockers Community business has suffers significant detriment as a result, the Sun Park Living and/or Sun Rockers Community owners and/or management companies will pursue legal action through the courts against such member/s to prevent them from further disseminating any information, and seek injunctive relief and damages to compensate Sun Park Living and Sun Rockers Community losses.

Photos – Anyone attending any Sun Rockers Community events and/or participating in any Social Media related forums, pages, articles and more relating the Sun Park Living and/or Sun Rockers Community businesses IP, agrees that they can be quoted/recorded/filmed/photographed and grant us all rights to use their image, videos, voice and quotes (and/or the people in their group booking) free of charge, which may appear in photographs, videos, articles, and any kind of Social Media. We may publish quotes, voices, photographs and videos mainly that have been taken by Sun Park Living and/or Sun Rockers Community staff, members, guests, visitors and more, and/or received from members on our website, and any Social Media forum related to Sun Park Living and/or Sun Rockers Community and in publicity materials throughout the Sun Park Living and Sun Rockers Community network. It is important for both Sun Park Living and/or Sun Rockers Community to share the photos with other members, visitors and guests who have attended and/or participated in any of the events and Social Media to aid in new enquirers who want to know a little more about Sun Park Living and/or Sun Rockers Community. We guarantee that all media photos used are in good taste and unlikely to cause a legal offense however, should any photograph not be used because it infringes our policies members, visitors and guests may contact Sun Park Living and/or Sun Rockers Community with details to ensure photos are removed from Social Media, website and printed materials, ensuring that photos that do not comply with our policies or constitute a legal offense is not used in further print runs.

The Sun Rockers Community shall have power to alter these Terms and Conditions and existing Members will be informed of any such alterations within days of the date of the same.

To make minor Regulations for regulating the conduct and affairs of Member, all such minor Regulations will be published by Sun Park Living and/or Sun Rockers Community on the website and the terms thereof shall be final and binding upon all Members.”

  1. Service Providers and Staff

Visitors and guests may be met and greeted on arrival, during their stay and/or upon departure by the Staff and/or Service Providers on duty, whose main role is to help the Sun Rockers community to meet and greet prospective new Sun Rockers, guests and visitors to the complex and show them all the potential experiences they may participate in whilst staying in Lanzarote.

The Staff and/or Service Providers on duty, are a supporting figure to the community at large, empowering everyone and helping or facilitating Sun Rockers, guests and visitors to create and initiate new initiatives and ideas for the benefit of the entire community and its future.

The Staff and/or Service Providers on duty do not participate in the day to day running of the community, nor the accommodation operation or in any of the facilities or services provided on site.

  1. Security Deposit

All stays are subject to a Security Deposit of 150.00GBP per booking, payable on arrival. The security deposit is only used to protect the apartments against any breakages, loss, damage, additional housekeeping, excessive and/or careless consumption of water and/or electricity, unexpected unplanned departures and any other charges liable to you.

Upon arrival, you may be asked for a cash or debit/credit card deposit towards your Security Deposit totalling 150.00GBP. This amount will be deposited upfront on your debit/credit card, upon arrival, and until your departure date, in which time the full amount will be released without cost to you, or charged in full, if your apartment shows evidence of any breakages, loss, damage, additional housekeeping, excessive and/or careless consumption of water and/or electricity, unexpected unplanned departures, as details in points 6 and 7 of this policy, and any other charges liable to you. In the event of substantial damage/abuse to the apartment, you will have to leave and find alternative accommodation at your own cost. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment.

Please note that, should you make a mistake, inadvertently or not, and either settle your Refundable Security Deposit in advance, by bank transfer, which is not the correct process nor the acceptable method to us, or should you make an overpayment towards your booking, ahead of or upon arrival, and then wish to transfer this deposit or overpayment towards a future booking, we will only be able to provide you with CREDIT towards the balance of your next booking equal to the amount you settled towards this particular Refundable Security Deposit or overpayment, and only for a maximum of 12 months from the arrival date of the booking towards which such payment was made.  Failure to comply with this policy will result in the loss of such deposit or overpayment.

  1. Behaviour

We reserve the right at our absolute discretion to terminate your stay within the resort if your behaviour is likely, in our opinion or that of our staff, the onsite management and/or guests to cause distress, damage, annoyance or danger to the property, any of our guests, our employees, to any third party, or their property. If you are prevented from staying with us, we have no further responsibility for your journey or your accommodation, including any return flight. We will impose full charges and you will not be entitled to any refunds. Furthermore, we will be under no obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements. Equally, we reserve the right to refuse any future bookings from you and are under no obligation or responsibility whatsoever to accommodate you back in the complex nor cover any costs that you may incur in as a result of having any future requests rejected.

In some circumstances, where there is a severe antisocial behaviour, it may be necessary to escort such guest/s off the premises and refuse re-entry in order to resolve the stay. The Community team will notify guest/s in writing and the Security team will inform guest/s personally to give them plenty of notice to pack and leave immediately, on the same day, and within a maximum period of 2 hours. Once notified, and sufficient time has been given to pack all belongings, the Security team will escort guest/s off the premises. In the event such guest/s choose not to pack belongings and leave immediately and on their own accord, then, based on their acceptance of these booking terms and conditions at the time of reserving their stay, which include their full permission to us to enter their apartment in such instances, the Security team will remove all their personal belongings from the premises and deposit them in storage where such guest/s may collect them at their expense, at the cost of 2.00GBP per item per day.

16.1. Anti-social Behaviour

Anti-social behaviour is absolutely prohibited, it automatically terminates the stay and offers no rights to refunds of any kind, nor repeat returns to the complex.

Guests, visitors and/or members of Sun Park Lanzarote will be irrevocably expelled from the property if onsite, and/or not allowed in, or back in, if offsite, risking to lose all rights and/or benefits they may have towards using any of the facilities and/or accommodation of Sun Park, if they actively, however minimal, participate and/or engage in, directly or indirectly via third parties such as friends, family and/or acquaintances, in any ‘online and/or offline anti-social behaviour practices’ against the establishment, its facilities, its products and offers, its clients, its staff, its service providers and/or its owners by disclosing, sharing and/or publishing data and/or private information related to the establishment, its facilities, its products and offers, its clients, its staff, its service providers and/or its owners , using, including and not limited to: social media, the internet, a newspaper, word of mouth and/or a magazine in anything critical and/or injurious about the establishment and/or to the character and/or interest of the community, property, its clients, its staff and/or its owners.

The anti-social behaviour practices’ rules include an express reference to current forms of media and the activities carried out by some guests, visitors and/or members of Sun Park. This rule is in common with equivalent rules at other properties and private Clubs. Online activity is specifically strictly monitored and criticism of the establishment on social media will be censored. Evidence found online and/or offline of an active participation and/or glimpse of engagement or participation that can be attributed to a specific guest, visitor and/or member of Sun Park Lanzarote will result in legal action, irrevocable expulsion and loss of all rights of those involved in such actions.

Guests, visitors and/or members of Sun Park Lanzarote who engage in and/or participate in any way, shape or form using online and/or offline social media apps, marketing, campaigns, challenges, sites, printed-media, word of mouth, radio, tv,  entertainment shows, etc to make, reply, share, like and/or add any icon/image/symbol to a comment, post, blogg, email, sms, mms, whatsapp, ad, notice, newsletter, video, image, sound, etc, will be forbidden entry to Sun Park and lose all rights.

Grievances and complaints may only be aired in private, these are handled through the established internal channels, by directly speaking to the staff on site and/or in writing to the appropriate email and/or address of the complex in Lanzarote.  Clients are always welcome to make a complaint and/or grievance internally, however never through the media and/or word of mouth. Under no circumstance may any anti-social behaviour practice, grievance and/or complaint be made public, and seeking redress of a trivial or vexatious issue through a public anti-social behaviour practice, grievance and/or complaint will not be tolerated and may result in legal action, irrevocable expulsion and loss of all rights of those involved in such actions.

It is an offence to use “threatening, abusive or insulting” language in a public place (either online, such as any social media related tool, including and not limited to: blog, post, comment, icon, pictures, movies, voice recordings, any kind of digital press, etc and/or offline, such as: printed press in newspaper, magazine, brochures, posters, radio, television or any kind of offline public press), may be deemed to have been committed. These offences can also be committed in a private place, group or environment if what is said is audible outside to more than one other person. They also apply to similar behaviour and the display of similar posters, pictures or signs. All three offences fall under the Public Order Act 1986, which includes:

Section 5. It is an offence to use – either online or offline – threatening, abusive or insulting words within the hearing-view of someone likely to be caused harassment, alarm or distress by them.

Section 4A. It is an offence to use – either online or offline – threatening, abusive or insulting language with the intention of causing someone else harassment, alarm or distress.

Section 4. It is an offence to use – either online or offline – threatening, abusive or insulting language with the intention of making someone else believe that immediate violence will be used against them or of provoking an immediate violent response.

The maximum penalty for the offence under section 5 is a fine of £1,000, while someone could be sent to prison for up to six months or be fined up to £5,000 for the offences under sections 4 or 4A.

Under section 28 of the Crime and Disorder Act 1998, these three Public Order Act offences are treated as religiously aggravated if, at the time of the offence or immediately before, the offender displays hostility towards the victim based on the victim’s membership (or presumed membership) of a religious group. Significantly, “religious group” is defined as “a group of persons defined by reference to religious belief or lack of religious belief”, so abuse directed at someone for being or not being of a particular religion (or for not sharing the same interpretation of the religion as the speaker) may come within the aggravated forms of the offences.

The aggravated forms of the offences under sections 4 and 4A are punishable by up to two years’ imprisonment or an unlimited fine, while the aggravated section 5 offence is punishable by a fine of up to £2,500.

  1. Building Works

From time to time, building work and its associated noise is unavoidable. We do not control such work, and we do not receive advance notice of when it will begin. Where we are aware of such building work, we will notify you as soon as possible if we think that said works will affect your stay. If we consider the work will have a significant effect on your stay then you will be entitled to exercise the options to postpone your stay as indicated in section 4.

  1. Special needs and requirements

Our apartments, despite being very spacious, may not be ideally suited for clients with disabilities. If you have a disability and need answers to specific questions, then you must ensure that these have been put in writing to us and that we have included these details on your final confirmation/invoice. We are unable to take any responsibility for the lack of suitable facilities without knowing your requirements. To help us help you, please ask for a copy of our check-list for disabled or less mobile clients. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we become aware of these details, if we believe we are unable to meet your needs. Any costs resulting from ‘No Shows’ fees applied will be invoiced to you for immediate payment.

  1. Special requests

If you wish to make a special request, you must do so prior to completing the submission form in the “book now” pages or within a reasonable amount of time thereafter (this needs to be better defined – who chooses what’s reasonable?). Although we will try to arrange all your requests we cannot guarantee that all requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. Please note we accept no liability for any item/arrangement not confirmed on our invoice.

  1. Pets/Animals

The complex in its current structure is almost pet free. Guide, assistance and small companion pets (under 5kg and 60cm in size) with strictly good etiquette are usually allowed, subject to permission from the reservations team – please contact us before you confirm any booking. Should you get permission to bring a pet under these circumstances, and the pet fails to behave in an acceptable manner, namely: any disturbance in terms of cleanliness, safety, noise and other guests comfort, at our discretion, we may give you an opportunity to immediately address this issue. However, should you not be able to resolve the situation, we reserve the right to ask you to make alternative arrangement for the care of your pet outside of Sun Park, and your pet should not be permitted re-entry to stay.

Pets allowed to stay must comply with the following code of conduct:

  1. all pets must be kept private whilst in the resort and away from general view, indoors or in the back garden of the ground floor apartments, and never in the front terrace.
  2. pets are not allowed in the first-floor apartments, unless kept strictly indoors.
  3. pets are not allowed to run freely in the complex.
  4. pets are not allowed in the pool, nor in the solarium, pool gardens, reception, bar, bbq or any common areas within the resort.
  5. pets must be carried around by the owner and wear a leash at all times.
  6. pets are not allowed to leave any waste in the complex.
  7. pets’ waste must be immediately removed from the resort.
  8. pets’ noise must be avoided at any cost or kept to an absolute minimum to ensure the comfort of other guests.
  9. pet owners must book their pets in addition to their accommodation, at the cost of 50€ for every 4 week stay, plus an additional 50€ towards departure cleaning and disinfection of the apartment.
  10. pets failing to comply with the resort’s code of conduct will not be permitted entry, and those not complying will be asked to leave.
  1. No smoking policy

In the interest of public health, and in compliance with the Spanish Anti-Tobacco Law (Ley Anti Tabaco 42/2010, de 30 de Diciembre de 2010) published on the 2nd January 2011, the Ministry of Health prohibits the smoking of cigarettes and other tobacco products in enclosed public areas.

As a result of this and our commitment to the comfort and good health of all our guests, smoking in any enclosed area of Sun Park Living is absolutely prohibited. This includes all apartments. Furthermore, it is prohibited to smoke in the immediate vicinity of any enclosed area in order to prevent smoke from entering. This includes all apartment terraces and back garden areas.

Smoking is permitted only in the marked area on the coffee shop terrace. However, in accordance with the healthy and active lifestyle promoted by Sun Park Living, we would ask residents to consider the well-being and wishes of their neighbours at all times, and to refrain from smoking if an objection is raised. Guests failing to comply with this policy will be liable to a fine of between 601€ to 10,000€, following the aforementioned anti-tobacco law, and will not be able to return to the resort. Apartments that, upon departure, show any evidence of smoke, cigarettes and other tobacco products, will be liable to an additional compulsory departure cleaning fee of 150€ towards dry cleaning and disinfection of the apartment, to be deducted directly from the guest’s booking deposit.

  1. Swimming pools

The swimming pool is an essential part of the complex for many people, but remember that, misused, it can be dangerous. It is a legal requirement for guests booking a Membership SunParkLiving promotional stay, to attend a first aiders training session before arrival to the resort, as you are fully responsible for your own safety whilst using the pool and immediate areas. Please observe our strict no diving policy. Do not run around the poolside, especially with wet feet. Some areas may be slippery when wet. Do not go out of your depth and know your own limits. Do not swim if you cannot see the bottom of the pool. If this is the case contact the staff as soon as possible. Heavy weather or thunderstorms can cause pools to turn cloudy. Cloudiness can also be caused by excess suntan oil, especially when non-waterproof types are used. Please remember that it is compulsory to use the poolside shower before swimming to keep the pool clean. Fair skinned people should wear a hat and T-shirt whilst in the pool as harmful ultraviolet rays can penetrate water up to a depth of 1.5m and are reflected off the water surface. Beware of dangerous surfaces, drainage channels slippery tiles or raised edges. Always supervise non-swimmers in and around the pool area. Avoid swimming if you have been drinking alcohol, especially late at night. In the event of an accident in or around the immediate area of the pool, you must report this straight away to the staff. Any fault with the pool or its equipment will be inspected and immediate action taken to correct the problem. If, in the opinion of the staff, the pool must be closed for your safety until a repair is facilitated, you will be instructed to cease using the pool.  In the case of temporary swimming pool closure for whatever reason, our liability shall not exceed 1% of the apartment booking cost during the time of the swimming pool closure, from the first to the last day of the pool closure only. Between November and February the pool heating equipment may not be adequate to heat the pool to a comfortable temperature and under these circumstances, no refund will apply. Please note there is no pool heating during the months of March to October.

Chlorine is a natural bleaching agent. The more the pool is used and the warmer the weather, the more chemicals are required to keep swimming pool water safe to use. This can react with certain fabrics and dyes used on them, causing them to lighten or discolour. Many items of swimwear carry warnings to this effect and Sun Park Living does not accept any responsibility for any damage caused to client’s property, whilst complying with our contractual obligations to ensure all swimming pools remain safe to use. We would advise that certain colours of blonde hair may also develop a green tinge. This reaction is natural and does not mean the chemical balance of the water is incorrect. Please ensure you rinse your hair thoroughly in fresh water after using the pool. Shampoos are available both in the UK and in most supermarkets or chemists abroad which can resolve this problem.

  1. Security

Here at Sun Park Living we take the safety and security of our guests and complex very seriously. As a private community, we take all measures to make sure that our residents are safe and secure, not only in their apartments but around the community too. Sun Park Living security measures include the live security cameras at the front and back gates, connecting directly with the local patrolling security guards, Playa Blanca´s Police Station and Yaiza´s Guardia Civil.

Compliance with the following regulations below are mandatory to all guests and failure to comply is absolutely not tolerated.

23.1. All residents are entrusted with the entrance entry codes, which are updated regularly. It is every guest´s responsibility to know the current entry code, not to share the code with any non-guest, ensure entrances are kept closed at all times and doors are not open to strangers.

23.2. It is guests’ responsibility to ensure they have their apartment key at all times, and under no circumstances are guests allowed to duplicate keys, break and/or change the door locks. Guests finding themselves locked out at any given time and/or failing to comply will be invoiced towards onsite team’s time, breakages, losses and changes made to either keys and locks, and depending on the severity could be asked to leave the premises immediately, having no right to any refund or compensation.

23.3. Suitcase storage left onsite is kept in a secure room within the premises, exclusively for return guests only who have made a booking to return and paid upfront for it, and although all the duty of care required will be enforced, Sun Park Living is not responsible for any damages or losses to luggage left in storage.  Complimentary onsite long-term luggage storage is available upon request, subject to having a reservation to return to. Personal belongings left in the community storage without authorisation and without holding a confirmed booking will be charged 2.00GBP per item per day for occupying space dedicated to confirmed bookings alone. Items left in storage for over 2 consecutive years without retrieval will be destroyed.

23.4. The complex has private parking spaces to either sides of the main and back entrances. Guests are permitted to park their cars, bikes and motorcycles at their own risk; and although all the duty of care required will be enforced towards safety and security,  Sun Park Living is not responsible for any damages or losses to your property and/or belongings.

23.5. There is a sufficient number of luggage trolleys in the complex suitable for the transport of suitcases and any other heavy belongings you may need to transport between your apartment and vehicle. It is all guests’ responsibility to ensure trolleys are always returned to their parking lot after being used. It is not permitted to keep a trolley longer than necessary, nor abandon them in terraces, corridors, solarium areas, common areas or outside parking.

23.6. Visiting hours are strictly 10am to 7pm, with the exception of Community Diners on Fridays, when visitors attending Dinner Parties may be allowed to stay up until 11.30pm. Guests are responsible for escorting their guests in, around and out of the complex, and ensuring they register both entrance and departure to the complex in the visitors book located in Reception.

23.7. We reserve the right of admission. Under the provisions of art.59.1.e) of the Royal Decree 2816/1982, of 27th August, that approves the Police General Regulations of Public and Private Recreational Spaces, Entertainment and Recreational Activities, entry and stay in Sun Park Living is strictly prohibited to anyone who:

23.7.1. May be or display symptoms of being under the influence of alcohol

23.7.2. Carries any object that may cause damage or hurt anyone

23.7.3. Carries or consumes any type of drugs or psychotropic substances

23.7.4. Fail to present themselves properly groomed, clean and tidy

23.7.5. Instigates, incites or disturbs, by any means, any level of confusion, disorder or disarray, including and not limited to anti-social behaviour and otherwise as indicated in section 16.1

23.7.6. Troublemakers, brawlers and anyone failing to be respectful and considerate towards others.

23.7.7 Engages in any form of anti-social behaviour as indicated in section 16.1

23.8. Fails to provide written notice to the reservations/reception department detailing reason and timeframe of any planned/unplanned absence from the complex for more than 24hours during their stay, communicating their absence effectively in compliance with these security policies.

23.9 Chooses to leave Sun Park for more than 24hours without written notice to the reservations/reception department, and without detailing his/her/their planned/unplanned absence from the complex, will be considered a checked out party, and therefore the booking held till then finalised at the moment the absence is noticed by the onsite staff as indicated in section 7.

23.10 Fail to comply with points 23.8 and 23.9 of this section will endure the automatic termination of the reservation without the option to reinstate, rollover or refund. This includes those intending to return to their booking, at a later date, to continue where they left off and/or claim a rollover credit of any “unused” days.

23.11 Breach our bookings terms and conditions and engage in fraudulent chargeback, pre-arbitration and/or arbitration as indicated in section 6.

23.12 Disseminates, distributes, publishes, shares, copies and/or discloses, privately and or publicly, by any means, either whole or partial, any or all information of any notification and/or communication, including and any files contained therein, regarding confidential information solely for the attention and use of the named address(es) exchanged between the guest and the service provider and viceversa.

  1. Complaints

Grievances and complaints may only be aired in private, these are handled through the established internal channels, by directly speaking to the staff on site and/or in writing to the appropriate email and/or address of the complex in Lanzarote. Clients are always welcome to make a complaint and/or grievance internally, however never through the media and/or word of mouth. Under no circumstance may any anti-social behaviour practice, grievance and/or complaint be made public, and seeking redress of a trivial or vexatious issue through a public anti-social behaviour practice, grievance and/or complaint will not be tolerated and may result in legal action, as indicated in section 16.1.

Guests, visitors and/or members of Sun Park Lanzarote who engage in and/or participate in any way, shape or form using online and/or offline social media apps, marketing, campaigns, challenges, sites, printed-media, word of mouth, radio, tv, entertainment shows, etc to make, reply, share, like and/or add any icon/image/symbol to a comment, post, blogg, email, sms, mms, whatsapp, ad, notice, newsletter, video, image, sound, etc, will be forbidden entry to Sun Park and lose all rights, as indicated in section 16.1.

Should you have a problem during your stay, it is a condition of booking with us that you must report it immediately to the Reservations, Accounts or Community departments. Any notification must be made in writing, via email, and as soon as possible. Sun Park Living must be given the opportunity to resolve any issues brought to our attention and allowances be made by you for any local conditions regarding the reasonable amount of time taken to rectify the problem. Compensation payments will not be considered where it is not proven that any reported problem had a prolonged or major impact on the accommodation booked. It is not acceptable to make a serious complaint after you have come home when our teams were not clearly made aware of the severity of your concerns. It is therefore extremely important that if you have a complaint that is seriously affecting your stay, you must write down brief details whilst on your Membership SunParkLiving stay and speak to the staff to confirm and successfully address the legitimacy of your complaint. Should your concern remain unresolved, if you wish to escalate your complaint on your return home, then you must address the Customer Services department in writing, through the party leader, with a full explanation of the events, including names of those you´ve engaged with in your attempt to reach a reasonable resolution. Complaints must be made in writing, to Customer Services at the address of Sun Park Living, within 3 days of your return home. Any claims made more than 3 days after your return date will not be considered. Except in respect of claims involving death and personal injury, failure to follow these procedures, communicated only through the party leader, will reduce or extinguish any rights you may have to claim compensation from us.

You agree to communicate with us by email. That includes getting our invoices by email. (Our complaints policy makes an exception.) We may assume emails sent from your email account(s) are from you and are received as you sent them. You must notify us without delay of any unauthorised use of your email accounts(s).

It is your responsibility to tell us any limits on the authority of those who tell us what to do for you. We may accept instructions from anyone we reasonably believe you have authorised.

  1. Our website

All apartment information and descriptions are supplied by the apartments featured. Whilst we do our utmost to maintain accuracy and to check details wherever possible, Sun Park Living cannot be held liable for any errors or omissions that may arise, or be responsible or liable for any negligence in relation to information on or accessible from this website. Sun Park Living also reserves the right to change information published on the site at any time, including rates, descriptions and photographs.

Sun Park Living makes no warranty or representation about the fitness or suitability of any product or service advertised on its website. It cannot accept responsibility for any changes or closures to local amenities, in-house facilities, third-party services, community activities or attractions listed on the website or literature. These terms do not affect consumer statutory rights.

Sun Park Living reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company’s business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third-party, and that any such third party undertakes to comply with any such changes.

  1. Website and brochure accuracy

Important note: the information and prices shown on this website and in our brochure may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the information and prices at the time of publishing, regrettably errors do occasionally occur. You must, therefore, ensure you check the price and all other details of your chosen arrangements with us at the time of booking. All information in this website and our brochure has been compiled from up to date details and we have taken care to ensure that it is accurate. There may, however, be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this, then we will, of course, inform you as soon as possible, but we cannot be held liable in such circumstances. It is also important to remember that some facilities, such as shops, restaurants, communal pools, water sports and water parks etc may not operate at all times and may have closed. Please visit our website for latest photography and most up to date property information. If a particular facility offered in our resort is essential to the booking of your stay, please note it is your responsibility to ensure that we are made aware of this prior to you completing the booking confirmation pages. Please note that at all times, the information on our website supersedes that in our brochure. Google Earth/Maps are able to give you a further guide to the location of Sun Park Living. However, we cannot guarantee the definition of the location of the resort and it is subject to whatever satellite image Google publishes. New and updated satellite images are being uploaded by Google on a regular basis which sometimes results in the movement of our marker and please remember that the shot of the area may have been taken several years ago. Sun Park Living and the immediate area around your apartment may have altered significantly. These views are for your reference only and Sun Park Living accepts no responsibility for any inaccuracies.

  1. Bookings are taken prior to website updates

We take many advance bookings prior to any update of our website using the previous website as a guide. Occasionally some changes may occur in descriptions and/or conditions. However, at all times, the current website supersedes all previous Booking Terms and Conditions and descriptions contained either in previous websites and/or brochures. Please read this website and its Booking Terms and Conditions carefully and contact us if you have any queries. The information shown on this website supersedes all information contained in our brochure.

  1. General

It is the client’s responsibility to ensure that all their travel documentation (such as flight tickets, car hire vouchers, insurance policy documents, EHIC card, directions to the resort, etc) are in order. Please check them carefully.

All telephone calls made or received by Sun Park Living may be recorded for training and quality purposes.

  1. Travel and Health Insurances

You are required to take out travel, accident and health insurance policies from the moment that you have booked your stay with us. It is your responsibility to do this. Please read your policies and take them with you on your trip to Lanzarote. It is your responsibility to ensure that the insurance covers you have purchased are suitable and adequate for your particular needs. We reserve the right to request you sign an insurance waiver upon arrival to the resort, should you fail to produce an adequate insurance cover policy upon arrival.

As a guiding principle, all guests are expected to take care of their own health, take medicines as instructed by ones doctor/s, manage their physical activity within capabilities, take extra care both in and outside of the resort, not overdo any activity that may result in personal physical injury, and avoid at any cost to put one´s health and oneself in physical danger.

  1. Passports, visas and health requirements

Holders of current UK and EU member states passports do not require visas to enter EU member states, nor are vaccinations required at the time of this publication. For all non-EU passport holders, you must check passport and visa requirements with the Embassy or Consulate of the country(is) to or through which you are intending to travel. Requirements may change and you must check the up to date position in good time before departure. For stays in the island, you should obtain a completed and issued form EHIC prior to departure. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. This includes not being able to travel due to a mislaid, damaged or lost passport.

We will keep copies of all documents provided to us as proof of identity for between five and eight years after we finish working for you on any matter. After that, if you ask us in writing, we will destroy them.

  1. Data Protection

Sun Park Living will not supply any personal client information to any third party. See our full data protection privacy policy on our website.

Data breach of Sun Park Living’s security by an unauthorised client, supplier, service provider, member, guest, visitor, acquaintance, co-owner and/or related party leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data is unlawful. This includes breaches that are the result of both accidental and deliberate causes. A breach is a security incident that affects the confidentiality, integrity or availability of personal data whenever any personal data is accessed by an unauthorised party and copied, shared, stolen, lost, destroyed, corrupted and/or disclosed without proper written authorisation. A breach can have a range of adverse effects on individuals, which include emotional distress, and physical and material damage. The theft of a customer database, the data of which may be used to commit fraud, will be notified to the authorities, given the impact, this is likely to have on financial loss or other consequences. Anyone responsible for intrusion into our network and unauthorised access to our files containing personal data will be held to account and prosecuted using the full force of the law.

We safeguard all the confidential information you disclose to us. We may share your information with our overseas partners and agents. We will also share your information with others where you allow it, where required by law or regulation, where required by our insurers or where we think it allows us to give you a better service.

When two or more clients together book with us, each client authorises the sharing with the other(s) of any information it provides.

We comply with applicable data protection laws to protect your data. These terms and our Privacy Policy explain how we use personal data. We recommend you read our Privacy Policy.

During the course of providing our services to you, we may need to use special category data. Your acceptance of these terms is your explicit consent to our processing any special category personal data as part of your instructions to us. Special category data is personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

Our core purposes for processing personal data are to operate and provide the services our clients book, to maintain our client and business records and to comply with law and regulation. In relation to you (or the organisation on behalf of which you instruct us) this primarily involves: providing you with the community services booked or other information that you have requested from us; invoicing you for services booked by you; keeping records of the bookings made by you; and fulfilling standard incoming tourism laws, such as, including and not limited to, illegal immigration and anti-money laundering obligations. These terms deal with our use of your data as part of your instructions to us. In all other respects, our use of data is set out in our Privacy Policy.

Before accepting your Membership, we may need to carry out certain checks (e.g. illegal immigration, anti-money laundering and conflict checks). If so, we process your personal data to comply with our obligations. We process your personal data to provide the services booked by you and to comply with our contractual obligation to provide such services. We will also process personal data where it is in our legitimate interests to do so (for example, as part of the administration of our business and keeping our systems secure).

The core categories of personal data which we use to provide our services to you are: name, email address and other contact details; correspondence with us; bank account details and/or other billing details; and copies of your passport, driving licence, birth certificate, national identity card, utility bills and/or other identifying information required to be provided to us for illegal immigration, anti-money laundering and conflict checks purposes.

If we share your personal data we will require the recipient to safeguard it. We may share or provide your personal data with our insurers, our regulators, our professional advisors, our colleagues and our overseas branches. In order to provide you with our services. We will not otherwise share your personal information with any third party except where permitted by data protection law.

We store some files digitally and others in hard copy. In each case we may use third parties to store your files. We keep files for eight years, or longer if required by law. We will destroy your files at the end of their storage period. Please write and tell us if you object to this. We will charge you if you want us to retrieve your files at any given time. If the General Data Protection Regulation applies to you, you have the following rights: the right to be informed; the right of access; the right to rectification; the right to erasure; the right to restrict processing; the right to data portability, the right to object and certain rights in relation to automated decision making and profiling. Where our lawful basis for processing your personal data is consent, you have the right to withdraw consent.   If you have any questions or concerns, or if you want to exercise your legal rights regarding your data then you should email us at [email protected], marking your email for the attention of the Data Manager.  We may find it hard to provide you the services you have booked if you do not provide us with information we request (which may include personal data).

  1. Statement of Rights and Responsibilities

This Statement of Rights and Responsibilities (“Statement,” “Terms,” or “SRR”) is an intrinsic part of Sun Park Living bookings terms and conditions that govern our relationship with guests, visitors and others who may interact with Sun Park Living. By visiting and/or staying at Sun Park Living, at any stage and during any length of stay, you agree to this Statement, as updated from time to time, in accordance with Section 32 below.

32.1. Pictures, videos (IP) and comments made by you, of you and/or with you in them, taken inside, around and outside Sun Park Living.

For IP content that may be covered by intellectual property rights, like photos, videos and comments, (IP content), you specifically give us the following permission: you grant us a non-exclusive, transferable, royalty-free, worldwide license to use any pictures, videos and comments, (IP content), taken and/or made by you, of you and/or with you in them, taken and/or made within, around and/or right outside Sun Park Living premises, in connection with Sun Park Living Resort and/or Sun Rockers’ community, facilitated to us by you and/or any Sun Park Living guests, visitors, or community leaders, with the intention to share and publish them, at any given time, and on any private and/or public format, including, and not limited to: Sun Park Living’s website, Sun Rockers community newsletter, any partners’ website, social network pages, marketing collateral and branded emails, (IP License).

When you, in any way, facilitate content, pictures, videos, positive comments and/or information in connection with Sun Park Living and/or Sun Rockers Community, it means that you are allowing Sun Park Living’s website, Sun Park Living and Sun Rockers Community newsletter, any contractually valid authorised partners’ website and social network pages managed by Sun Park Living, including Sun Park Living’s own marketing collateral and branded emails, to access and use that content, pictures, videos, comments or information, and to associate it with you.

Comments on perceived/subjective information, complaints, grievances and any form of behaviour deemed anti-social is not authorised to be shared publicly in any way. Anyone making private comments on perceived/subjective information, complaints, grievances, etc public, will be understood as engaging in anti-social behaviour and the applicable rules will be enforced on him/her/them.

We always appreciate your feedback or other suggestions about Sun Park Living, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).

  1. Changes by us

It is unlikely that we will have to make any changes to your stay, but we do plan the arrangements many months in advance. We, therefore, reserve the right to change the particulars and prices shown on these web pages and in our printed brochure, in which case we will tell you before confirming your booking. Occasionally, changes may have to be made after a confirmation invoice has been issued, and we reserve the right to make changes at any time. If there is a major change to your arrangements we will inform you as soon as reasonably possible before departure. Whether this is cheaper or more expensive we will respect the confirmed price and you will not have to pay the difference, but no compensation will be offered. If, before departure, there is a minor change, we will do our best to inform you in advance although we are under no obligation to do so, nor are we obliged to pay compensation. Additionally, we reserve all rights to update and amend our terms and conditions and enforce changes, including, and not limited to, protocols, procedures, licenses and permits, without any obligation to compensate you for them (just as you have no obligation to part take on them).

  1. Cancellation by us

Because we begin planning the arrangements we offer many months in advance, we must reserve the right to make changes to and correct errors in booking details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings. However, we promise we will only cancel your confirmed booking 12 weeks or less before arrival where you have failed to make full payment on time or as a result of circumstances outside our control/”force majeure” as defined below or in other unique circumstances which are also beyond our control. Most changes, if any, will be minor. No compensation will be offered and we are not liable for these changes initiated by apartments circumstances.We will not pay you compensation where we make a significant change or cancel more than 12 weeks before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. In rare circumstances, we may be forced by “force majeure” to change or terminate your arrangements after arrival. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.

34.1 “Force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include, but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, third party supplier failure, natural or nuclear disaster, adverse weather conditions, fire, local basic water and electricity supplies, and all similar events outside our control. Except where otherwise expressly stated in these Booking Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure.

  1. Our Liability

We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” as set out below. Subject to these Booking Terms and Conditions, if we perform or arrange your booking arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected your overall stay), we will pay you reasonable compensation. Please note that it is your responsibility to show that we have been negligent if you wish to make a claim against us. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claims of any description if it results from: (a) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled. (b) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or (c) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or (d) the act(s) and/or omission(s) of the person(s) affected; We limit the maximum amount we may have to pay you for any claims you may make against us. For all claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is 25% of the price (excluding insurance premiums and amendment charges) paid by you or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. We accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in apartments, but shall use our best endeavours to arrange prompt repairs where possible. Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters both in or around the resort. In the event that you should lose any items of value during your stay through theft or otherwise, you must report the facts immediately to the local police and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim with your insurance company.

We are only liable for the losses we cause directly. We are not liable for your loss of profit or other indirect loss. We are not liable for matters outside our control. Where you or others contribute to your loss, then we will be liable only for a fair proportion of your loss, taking into account your or such other’s actions. The services we provide are only for you. Nobody else, for any purpose, without our written permission. We owe no duties to anyone but you.

If you are ill or injured during your stay, you must, in addition to reporting your illness to the staff, consult a local doctor and also consult your GP on return to the UK. Should you then wish to make a claim against us as a result of your illness or injury, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both of those doctors. If you choose to issue court proceedings to us (subject to your compliance with our complaints procedure), then you must do so within one week of your return home. If we accept any liability or are adjudged to have for a claim that you make, you must assign to us any rights that you may have against any of our servants, agents or suppliers who are in any way responsible for the failure of your stay overseas or any death or personal injury you may suffer. You must also co-operate with us in any claim. Other than that set out above and as detailed elsewhere in these Booking Terms and Conditions we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your stay. We will not accept responsibility for services and/or facilities which do not form part of our agreement and/or where they are not advertised on our website or in our brochure. For example any excursion you book whilst away, or any service or facility or any other supplier agrees to provide for you. This clause is intended to set out our obligations to you as an organiser of accommodation. We will not accept any further or different liability than that imposed by the touristic accommodation regulations. In addition, regardless of any contrary representations made by us, we only promise to use reasonable skill and care as set out above and we do not have any further or different liability to you. We do not accept liability for (a) any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you; (b) any business losses.

Money paid into our client account is held at our bank on trust for you. If our bank becomes insolvent or does not carry out our instructions, we are not liable for any loss or damage caused to you.

If a claim arises, connected to our services, you can only claim against us, not against any of the following (even if they have been negligent): our shareholders, members, partners, directors, employees, consultants, agents or overseas branches. If anyone signs a document in his/her own name, that does not mean the signatory accepts any personal legal liability. Each person mentioned in this paragraph can enforce it under the Contracts (Rights of Third Parties) Act 1999.

  1. Limitation of Liability

Sun Park Living excludes all warranties, express or implied, relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up to date or is suitable for any particular purpose. Sun Park Living shall not be liable for any loss or damage suffered as the result of the use of this website.

In all cases, Sun Park Living acts only as a booking agent for the accommodation provider. The contract for the apartment stay provided is between the guest and the accommodation provider. Sun Park Living cannot be held responsible for either party’s action or for any subsequent consequences of those actions. Sun Park Living is not to be considered as a party in litigation, nor shall it or any of its employees be required to be a party to any litigation arising directly or indirectly from the booking of any accommodation.

This clause does not limit any liability that cannot legally be limited, such as for fraud on our part, or for death or personal injury caused by negligence

Our rights. We may suspend or end our services at any time if we have good reason. If so, we will write to you and will explain why and from when we will no longer provide you with any services. Examples of a good reason to end our services would be if:
a.) you have not done as agreed in this letter and terms.
b.) you have not paid an invoice when due.
c.) you have not given us adequate information.
d.) you and we no longer have trust and confidence in each other.
e.) our services to you conflicts with our regulatory duties.

If we end or suspend our services we may:
a.) invoice you for all bookings, events, renewable membership and/or extras in progress which shall be payable immediately.
b.) suspend or end any other services to you or anyone you control
c.) Membership, events and/or bookings will be automatically cancelled, and you will have no right to attend any future Events nor to obtain any refunds.

  1. Ensure your flights are ATOL protected by the Civil Aviation Authority.

In the unlikely event of insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid in advance booking. For further information visit the ATOL website at www.atol.org.uk Not all services offered will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.

© Sun Park Living and the Sun Rockers Community, permanently. Unauthorized use and/or duplication of any material on this website, including images, videos, testimonials, etc,  without express and written permission from the author and/or owner is strictly prohibited. Excerpts and/or links may be used, subject to the express written permission from the author and/or owner to use specific material at a specific time and for a specific purpose and/or use, and provided that full and clear credit is given to Sun Park Living and the Sun Rockers Community with appropriate and specific direction to the original content.

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